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As more and more businesses go remote, the need for effective UX testing platforms grows because digital products must meet the needs of a global and often diverse user base.
It’s no longer enough to design and test for the average user; businesses must account for various preferences, cultures, and devices.
The good news is that several high-quality remote UX testing platforms are available. This article will review 9 of the best options and discuss their key features.
What are Remote UX Testing Platforms?
Remote user experience testing platforms allow you to test your website or app with users who are not physically present. This can help you gather feedback and better understand how people interact with your product.
There are many benefits to using a remote UX testing platform.
First, it’s more convenient and efficient than in-person testing because you can reach many users in different locations. Second, you can get more accurate results because users are testing in their natural environment. Finally, it’s often less expensive than other forms of user testing.
The following are the 9 best platforms for remote UX testing, organized by categories.
1. Best Overall: UserTesting
UserTesting is a well-rounded online UX testing tool that allows you to conduct online interviews and receive immediate, direct feedback from real people. It also lets you compare test results across respondents and projects so you can quickly identify problematic areas of a site or app.
For example, if you have an essential button on a registration page, you can see which users clicked the “Sign Up” button without reading the rest of the form. You can even give multiple people the same survey questions to see how they answer.
They use various respondent types, including teens and young adults, business professionals, and stay-at-home parents. UserTesting also gives you access to analytics tools to learn what makes users tick on a deeper level.
Key Features:
- Comprehensive Ux Testing For Web And Mobile
- Respondent Profiles With Detailed Demographic Information
- Advanced Filtering Options (Gender, Age, Location)
- Works With Your Project Budget
- Real-Time Reports
Pricing
There are three plans you can choose from. Individual and customized pricing details are shared by UserTesting upon complete signup.
2. Best Value for Money: Lookback
Lookback is a cloud-based UX testing tool that allows users to complete usability tests remotely. Users can use their computers, tablets, or smartphones, but all of their interactions are stored in the cloud, so they don’t need a local device to take part in the testing.
It also offers a feature that lets participants complete multiple sessions within one account and a free version for limited data usage.
Key Features:
- Timestamped Notes
- Collaborate with Teams
- Run Mixed Methods
- Observe Virtually
- Tag Your Teammates
- Invite via Public Links and More
Pricing
The pricing depends upon the number of sessions you require per year. There are multiple plans to choose from.
3. Best for In-Depth Research: Maze
Maze is the industry-leading fast testing platform, enabling practical approaches to experiment, analyze, and respond more quickly. The technology allows marketing and business professionals to evaluate user-facing experiences conveniently and work together on projects via a single interface.
The platform offers an intuitive visual designer that enables users to create high-quality prototypes of products and a web app that allows in-depth analysis and user testing in under 10 minutes. In short, it enables in-depth research without compromising usability or accessibility.
Key Features:
- Test Anytime, Get Insights in Real-time
- Fast User Insights but with a Human Touch
- Make Learning a Team Sport
- Generate Beautiful, Shareable Reports
Pricing
With Maze, you have the option to pay monthly or save quite a bit by paying annually.
4. Best for Moderated Testing: Userfeel
Usability testing tool Userfeel helps digital companies and UX experts improve their websites or apps with language support, user stories, screen operation monitoring, multi-channel data collecting, marketing targeting, and video commentary.
It is the best remote usability testing platform when you have participants that may behave differently depending on who is moderating. It provides real-time, automatic, and customizable moderation to match any study.
It also has some great in-app notifications for each participant. Userfeel’s moderation tools let you see each user’s current status and view a timeline of their activity.
Key Features:
- No Subscription or Monthly Fees
- Test in over 40 Languages
- Unlimited Screener Questions
- Unmoderated or Moderated
- Over 150k High-quality Testers
Pricing
Userfeel offers two plans. If you are going to use userfeel’s panel of testers, it will be $60 per tester. On the other hand you can save 50% if you bring on your own tester.
5. Best for Unmoderated Testing: TryMyUI
TryMyUI is a platform that lets you run unmoderated remote user testing. Users don’t have to register, log in, or download anything to use these sites. Instead, they visit your site and follow the instructions. This platform is ideal for collecting usability issues, usability testing, and competitive analysis.
You can also try out new marketing messages and designs for your target audience. However, it does not provide detailed information about the users’ sessions. For example, you can only see when users access the page and how long they spend there. Consider using a hosted remote user testing service instead for more detailed data.
Key Features:
- Wireframe and Prototype Testing
- Written Survey
- Demographic Curation
- Testing with Your Users
- Trusted Testers
Pricing
Try my UI also offers you quite a bit of saving if you are willing to pay on annual terms. Here are the detailed plans.
6. Best for User Research: Ethnio
Ethnio is a UX research participant recruitment software built for the healthcare, tourism, media and e-commerce, and automobile industries. It is affordable, easy to set up, and has all the tools you need to conduct user interviews effectively.
It can also be used for online marketing, content marketing, SEO, and social media campaigns. It allows you to run A/B tests, compare conversion rates, and see which webpages perform better with unique data points and segmenting tools.
Key Features:
- Fantastically Detailed Panel Management
- Track Interviews, Screeners, Spending, and More
- Dynamic Segments
- Personalized Email Distributions
Pricing
Ethnio offers a free trial of 14 days while it offers three different packages according to your needs.
7. Best for Eye Tracking: Cerebro
The software package known as Cerebro is used for managing projects and collaborating with others. VFX and animation studios, property developers, and advertising agencies benefited from its creation.
The interface is clean, simple, and easy to navigate. It offers excellent tracking features that enable real-time feedback and review. A simple drag-and-drop interface allows you to create, organize, and edit your ideas.
Key Features:
- Manage Complex Projects
- Plan and Schedule
- Store and Share Data
- Work Anywhere
- Collaborate
- Keep Track
Pricing
There are plenty of options ranging from a free trial to unlimited access for $59.
8. Best for Card Sorting: Optimalsort
Card sorting may alternatively be referred to as ‘Optimalsort.’ In the user experience domain, the Optimal Workshop introduced a word that frequently confuses those new to the field. Their card sorting technology goes by several names, but Optimalsort is just another one of those names.
It is an algorithm for data mining in which users are sorted into groups by the criteria you define. In this case, the algorithm sorts them into different types of information they are looking for. This algorithm was initially designed for research and analysis, but it has also been used for many other things, including site optimization. This tool has proven to be very effective for remote usability testing.
Key Features:
- Recruit Quality Participants
- Endless Opportunities
- A Single Source of Truth
Pricing
You can pay monthly as well as annually while choosing from the following packages.
9. Best for A/B Testing: Content Square
Using Contentsquare’s engagement technology tools, you can see exactly how and why customers behave on a page. Every team member can easily follow through with the correct actions thanks to the ratings, infographics, and suggestions it provides.
Hence, it is the best content tool for testing different layouts and landing pages, including your main sales page and the conversion funnel. You can also use the best conversion funnels tool to test different call-to-action button styles and sizes and see if an image works better than text.
Key Features:
- Security, Privacy, and Accessibility
- Holistic Understanding of a Central Platform
- Drive Intelligent Action at Enterprise Scale
Pricing
ContentSquare has not shown the pricing details publicly.
Conclusion
Whether you’re just starting out or already running your digital agency, these tools will make your job easier and help you find new ways to make your site more engaging, making it much easier for you to convert visitors into leads into customers.
We have discussed all the relevant options available to you and you can choose the best fit for you.
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