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Consider the following scenario: you’ve just finished constructing a new website for a client and are feeling relaxed and at ease when your client emails you with an issue.
Then there was a third, then a fourth, and so on. There was also a spreadsheet with defects and concerns. Worse, the input isn’t particular enough to allow problems to be recreated and fixed.
It gets quite frustrating to deal with bugs and website issues without having proper visibility on it.
A bug tracking and visual feedback tool, like BugHerd, can be incredibly helpful in such cases.
Read on to find out all about BugHerd – how it works, what issues it can help you tackle, its features, and more.
What is BugHerd?
BugHerd is a visual website feedback solution that makes it easier to handle bugs, problems, and customer feedback with visual tracking.
It allows clients and team members to write feedback notes immediately on a website, similar to a sticky note, that contain technical details such as screenshots, browser and operating system information.
BugHerd was created as a visual bug tracking tool to help developers gather the information required to identify and repair website errors. It has since developed into the dominant online feedback tool, beloved by teams worldwide for the convenience and cooperation it offers to website projects.
BugHerd allows you to pin feedback to the website as you examine it. It facilitates and accelerates QA testing and user acceptability testing. It enables developers to identify exactly where bugs have been reported on the website.
Your website visitors can report bugs straight from users’ websites using its in-page feedback functionality. They can report bugs by clicking and commenting on the information, which is then converted into a bug report by the platform.
BugHerd also has a visual task board that displays the status of all planned tasks. Members of the team can see who is working on what assignment and when. Using a drag-and-drop tool, you can assign and schedule jobs.
Who can use BugHerd?
Obtaining useful and contextual website feedback from non-technical users can be difficult. BugHerd is suitable for teams and individuals working on website design, development, testing, and deployment.
It organizes bug reports and comments from the website being tested, which QA testers appreciate. There’s no need to open extra software programs to submit bugs and feedback because BugHerd is available on the website while you’re looking at it.
Digital agencies who work on marketing and website development projects enjoy how straightforward it is to collect consumer feedback with BugHerd.
They enjoy how easily they can collect customer comments as well as the technical information they need to remedy issues, which is instantly pinned to the webpage where the issue was reported.
BugHerd also makes it simpler to manage big amounts of input by removing the need to sift through spreadsheets or send additional clarifying emails.
Internal agencies or departments find BugHerd to be a simple method to collaborate with other departments, allowing them to collect input fast and reduce the number of feedback rounds necessary for clearance.
Each stakeholder benefits from BugHerd in a different way:
- Developers – BugHerd provides software engineers with all of the technical knowledge needed to resolve the issue. As a result, they are exempt from calling the consumer for clarification.
- QA leaders and testers– It allows you to submit bugs and issues without leaving the website you’re evaluating. It is not necessary to alternate between testing and reporting programs. BugHerd organizes everything in one spot as you browse the website. Pin feedback to a website element, take a screenshot or record a video, assign it to a developer, add comments or files, all while remaining on the test page.
- Customers and stakeholders– BugHerd makes it simple to provide visual website feedback — simply point and click to generate a feedback note. To submit feedback, it is no longer essential to snap screenshots and scribble all over them.
- Project Managers – By minimizing the number of inputs to look through, this solution simplifies triaging issues and helps minimize duplications. It facilitates communication between developers and clients.
- Designers – Can simply collect design input to guarantee websites are pixel flawless, while also speeding up development and bug testing for new websites.
What problems does it help you solve?
1. Reduce the amount of effort spent documenting issues and providing feedback.
BugHerd sits on top of your website, allowing you to easily pin feedback to the page as you see it. There is no need to go to another software to record comments and bugs or to take screenshots. On the page you’re evaluating, BugHerd accomplishes all of this for you.
The configurable task board is a Kanban-style board that aids with work completion tracking. Team members can be assigned tasks, comments can be added to the job, and the reporter can be alerted when a response is received.
2. During UAT, there was a lot of unconsolidated feedback, double-ups, and email chains of information.
By collecting all bugs and feedback on the task board, BugHerd makes it simple to keep track of issues raised and resolved. You can also allow stakeholders to see comments submitted by other stakeholders, which can help limit the number of duplicate concerns reported.
The task board also makes it simple to document and handle all comments during user acceptability testing, so no more cumbersome spreadsheets or email chains of feedback from customers.
3. Unactionable feedback that requires more investigation.
BugHerd collects the technical information you require, such as browser, operating system, and screen resolution, removing the need for follow-ups to address problems and action feedback.
When pinning feedback, BugHerd also records a snapshot and allows video recording, which is ideal for feedback on broken animations or multi-step interactions.
Let’s have a look at the tool’s features and see what we can find. It has a lot of useful features that make bug tracking and problem management very structured and simple.
- Point and click feedback: To report a bug, just point and click on any part of the webpage. Your input will be directly related to the website issue.
- Guest access: Using guest access, clients and stakeholders can quickly gain access to the project and begin providing comments. They don’t need to install anything or write any code.
- Task board: The task board makes it simple to keep the team informed of what has to be done. All input is gathered and compiled so that no defects or concerns are overlooked, and team members are aware of what has been solved and what remains to be done.
- Task details: The information BugHerd collects for you makes it easier to solve problems and resolve bugs. When you create a feedback task, it saves the browser, operating system, web page URL, and a screenshot of the page to the task. There’s no need to contact clients for more information because it’s all included in the work.
You can connect it directly to GitHub, Slack, or Basecamp, or use Zapier to connect to over 1500 applications, like Trello, Asana, or Jira. Check out the BugHerd API docs for more information on the integrations it supports.
- Unlimited projects: You can use this tool on as many projects as you like.
- Visual feedback: A visual site overlay allows you to see precisely where the problem is occurring.
- In-page feedback: User’s webpages can be used to report bugs.
- Taskboard visual: Complete bug management solution for prioritizing, assigning, adding a due date, and tracking problems to completion.
- Simple and clean user interface: Even if there are hundreds of tickets on the website, they can be readily glanced at and searched through.
- Takes screenshots and information automatically: It is not necessary to state the operating system, browser, and so on you are using. When you tag an element and submit an issue, the OS, browser, and selector information is immediately included in the bug details. Additionally, it will take a screenshot automatically.
- Tag the items and assign jobs with ease: Reporting issues is as easy as pointing and clicking.
- Third-party integrations: Maximize your workflow by integrating it with popular services and apps.
- Fast installation: It takes less than 5 minutes to install the BugHerd addon and create your project. You only need to specify your website’s URL, and that’s all. You can start offering comments on your website or ask others to join your project by visiting your website.
- Mobile screenshots are only available on premium subscriptions.
- You cannot customize the Kanban boards (not a deal breaker though).
BugHerd’s basic subscription is $39 per month and includes 5 members.
The Premium plan ($129/month for 25 members), Delux ($229/month for 50 members), and Custom plan (price to be determined by the team) are among the other options.
If your organization has more than 50 members, you can use their easy pricing calculation tool to quickly get an estimate tailored to your needs.
You also get a 14-days free trial with every plan.
BugHerd is the perfect tool for collecting website feedback and managing bugs. This utility is incredibly simple to set up and use, with very little training necessary.
Visitors can submit feedback immediately on the website by pointing and clicking; they do not need to travel elsewhere to report an issue.
The reported issues, together with all auto-filled technical data, are pinned to the precise locations on the webpage and distributed to your team on the customizable Kanban board, where bug management is done from start to finish.
I strongly recommend this application since it makes feedback collecting and problem tracking smooth and simple for you and your clients. It’s simple to use for even non-technical users.
The best part is that you can sign up for a 14-day free trial with no credit card necessary. You can test the tool first, and then choose a plan based on the size and demands of your team.