10 Best IT Operations Management (ITOM) Tools

IT Operations Management (ITOM) is the process of supervising an organization’s technology infrastructure to ensure everything runs smoothly.

It covers the day-to-day work of keeping hardware, software, and network services available and performing as expected.

The main difference between ITOM and IT Service Management (ITSM) is their focus. ITOM deals with the health of the backend technology that isn’t visible to users, such as servers and databases.

But, ITSM is about the services delivered directly to users and focuses on their experience and support needs.

In 2025, ITOM tools are essential because technology environments have become very complex, often mixing cloud and on-premise systems.

These tools help automate routine tasks, which reduces errors and allows IT teams to find and fix problems before they impact users.

This proactive approach is necessary to keep business operations stable and efficient. In this post, we will be looking at the best IT Operations Management (ITOM) Tools.

1. OpManager Plus

ManageEngine OpManager Plus is an IT operations management solution that provides observation across an organization’s network, servers, and applications.

It offers a set of tools for monitoring performance, managing system settings, and analyzing network traffic to keep important IT resources running.

The platform is designed to work with equipment from many different vendors and can be used in both small and large technology environments.

It brings together various monitoring functions into a single dashboard to simplify IT management. This helps teams keep track of everything from one place.

Features

• Unified Monitoring: The platform offers monitoring for network devices, physical and virtual servers like VMware and Hyper-V, and various applications, with support for over 10,000 device types from more than 450 vendors.
• Performance and Fault Management: It tracks key performance metrics in real time, such as CPU usage and system speed, and uses alerts to help teams find and fix issues quickly.
• Bandwidth and Traffic Analysis: The tool uses flow technologies to monitor router traffic, identify top data conversations, and analyze application traffic to assist with planning for future needs.
• Configuration and Compliance Management: It automates the backup of device settings, tracks changes made by users, and helps maintain compliance with industry standards like PCI and HIPAA.
• Firewall and IP Address Management: This feature includes analyzing firewall logs, monitoring security events, and managing the use of IPv4 and IPv6 addresses to keep the network secure.
• Application Performance Management (APM): The system provides detailed diagnostics down to the code level and traces user interactions to find and resolve application slowdowns.
• Visualization and Automation: It creates visual maps of the network and automates common troubleshooting tasks to reduce manual work.

Pros

• OpManager Plus combines network, server, application, and bandwidth management into a single platform, which means you don’t need to use multiple tools.
• It is often more affordable than other comprehensive ITOM solutions available.
• The software allows for a high degree of personalization with pre-built alerts, over 200 reports, and dashboards that can be adjusted to fit specific needs.
• It connects with popular ITSM tools like ServiceNow and Jira, as well as communication apps like Slack.

Cons

• Getting the system set up and configured for the first time can be a lengthy and involved process.
• Compared to some of its competitors, it integrates with a smaller selection of third-party applications, which could be a limitation for some organizations.

2. ServiceNow

ServiceNow IT Operations Management (ITOM) is a cloud-based platform that gives you a clear view of your IT infrastructure and applications.

It helps keep your services healthy and improves how they are delivered to users. The system uses a single data model to link IT components to the business services they support, which allows for automatic discovery, mapping, and management of IT events.

This provides a unified way to see how your technology is performing and how it affects the business. By connecting everything, it helps teams quickly understand the impact of IT issues and resolve them faster.

Features

• Service Mapping: Automatically finds and creates maps showing the relationships between your IT components and the business services they provide.
• Event Management: Gathers IT alerts from different monitoring tools into one place and uses AI to filter out unimportant notifications, helping to pinpoint the real cause of problems.
• Operational Intelligence: Uses machine learning to spot unusual patterns and predict service interruptions before they happen.
• Cloud Management: Helps you manage and control your spending on cloud services by giving you a clear view of your multi-cloud environments.

Pros

• It connects smoothly with other systems, including ticketing platforms, to make resolving issues faster.
• The platform offers dashboards and reports that you can customize to get a live look at your IT operations.
• Its strong automation features help cut down on manual work and make your team more efficient.

Cons

• The cost of the platform can be high, which may be a challenge for smaller companies.
• The system can be complex, and it may take time for users who are not technical experts to learn how to use it effectively.

3. SolarWinds

SolarWinds provides a collection of ITOM solutions that help organizations monitor and manage their IT infrastructure.

The products are designed to cover network performance, server and application monitoring, and IT service management, giving a complete view of the technology environment.

They can be used individually to solve specific problems or together for broader visibility. These tools work across on-premise, hybrid, and multi-cloud setups. The goal is to offer a single platform to handle various IT operations.

Features

• Network Performance Monitor (NPM): This tool offers multi-vendor network monitoring to track faults, performance, and availability.
• Server & Application Monitor (SAM): It monitors the health of servers and the performance of applications in on-premise, hybrid, and cloud environments.
• Network Mapping: The platform includes tools for tracking dependencies and mapping networks, which helps IT teams see and troubleshoot their systems more effectively.

Pros

• The solutions are built to be scalable, making them suitable for managing networks of all sizes, from small businesses to large enterprises.
• The user interface is often described as straightforward and easy to use.

Cons

• For large organizations with extensive infrastructure, the cost of the platform can be high.
• Some users find that there are limitations in flexibility when integrating with other enterprise products.

4. IBM Instana

IBM Instana is an automated application performance monitoring (APM) solution built for modern environments like microservices and cloud-native applications.

It provides real-time observability by collecting data every second and automatically discovering all application components without manual configuration.

Instana maps the relationships between services and infrastructure to give a complete picture of your system. This allows teams to quickly understand application dependencies and performance.

The main goal is to identify and fix issues before they affect users, with full context for root cause analysis.

Features

• Automated Discovery and Monitoring: The platform automatically discovers, maps, and monitors all services and infrastructure components in real-time.
• High-Fidelity Tracing: It captures a trace for every request across the system, providing deep visibility into application performance and user experience.
• Context Guide: Instana correlates relevant events, logs, and traces to offer a complete story for understanding the root cause of any issue.

Pros

• It is well-suited for monitoring complex and dynamic microservices environments where services constantly change.
• The platform provides highly granular, real-time data that helps teams solve problems faster.

Cons

• The high volume of data collection can make it resource-intensive and potentially costly for smaller teams.
• It may be unnecessarily powerful or complex for simpler, monolithic applications with less dynamic parts.

5. Splunk

Splunk is a data platform that helps organizations collect, search, and analyze machine-generated data from many sources, including log files and network traffic.

It gives IT teams a live look into their operations, which helps them find and fix problems quickly.

The platform can take in and process large amounts of data without needing a predefined structure, making it flexible for different types of information.

By turning this data into useful insights, teams can better understand what is happening across their IT environment. Splunk is used for monitoring, troubleshooting, and securing IT systems.

Features

• Data Collection and Indexing: The platform takes in and organizes machine data from almost any source in real time.
• Search and Analysis: It uses a unique search language (SPL) to allow for detailed analysis and to find connections within the data.
• Real-time Visibility: Splunk provides a complete view of IT operations, helping teams spot trends and unusual activity as it happens.

Pros

• The system processes data immediately, allowing for fast identification and resolution of issues.
• It is highly adaptable, offering many options for building custom dashboards and reports.

Cons

• The platform has a steep learning curve, particularly for those new to its search language.
• Costs can increase significantly as the amount of data you put into the system grows.

6. Datadog

Datadog is a SaaS-based monitoring and analytics platform built for cloud-scale applications and infrastructure.

It provides a unified view of servers, databases, tools, and services through a single, integrated platform.

By bringing together data from across an organization’s entire technology stack, it allows teams to monitor, troubleshoot, and optimize application performance.

This helps organizations ensure their systems are running smoothly and resolve issues before they impact users. The platform is designed to handle the dynamic nature of modern cloud environments.

Features

• Infrastructure Monitoring: It monitors metrics and events across the full technology stack, including servers, containers, and cloud services.
• Application Performance Monitoring (APM): The APM feature traces requests from start to finish across distributed systems to identify performance bottlenecks.
• Log Management: Datadog collects, searches, and analyzes logs from all services and applications to provide context for troubleshooting.

Pros

• The platform offers a wide range of integrations with many cloud providers and enterprise software.
• It provides a single, unified platform for metrics, traces, and logs, which simplifies monitoring.

Cons

• The pricing structure can become complicated and expensive as the number of hosts and data volume increases.
• With so many features available, the platform can be overwhelming for new users to learn and navigate.

7. New Relic

New Relic is an observability platform that provides full-stack visibility into applications and infrastructure.

It is designed to help DevOps teams monitor, troubleshoot, and optimize their entire software stack, from infrastructure to end-user experience.

The platform offers deep insights into application performance along with real-time monitoring of hosts, containers, and serverless functions.

It also tracks end-user experience through browser and mobile monitoring, giving a clear picture of digital interactions. New Relic helps teams improve performance and reliability across their software environments.

Features

• Application Performance Monitoring (APM): Provides deep insights into application performance and code-level diagnostics.
• Infrastructure Monitoring: Monitors hosts, containers, and serverless functions in real-time.
• Digital Experience Monitoring: Tracks end-user experience with browser and mobile monitoring.

Pros

• Powerful APM capabilities provide deep visibility into application behavior.
• Strong focus on observability with integrated metrics, events, logs, and traces.

Cons

• The pricing model can be complex to understand and predict.
• May require significant configuration to get the most out of the platform.

8. Freshworks

Freshworks offers an ITOM solution that provides a unified platform for managing various IT tasks such as incident, change, and problem management. It aims to simplify IT operations and boost efficiency through automation.

This solution brings together multiple IT functions into a single interface, making management easier and faster.

It gives real-time visibility into the performance of IT systems and services to help teams act quickly. Freshworks helps organizations reduce downtime and improve overall IT service quality.

Features

• Incident Management: Automates incident escalations and notifications to reduce workload and speed up response times.
• Single Platform: Offers a single interface for managing multiple IT tasks seamlessly.
• Real-time Visibility: Provides live insights into IT system performance and health.

Pros

• Helps businesses align IT operations with ITSM best practices.
• Offers clear visibility into system performance for faster issue resolution.

Cons

• Customization can be difficult to fit unique business needs.
• Proper setup and configuration may require significant time and effort.

9. PagerDuty

PagerDuty is a digital operations management platform that specializes in incident response. It integrates with monitoring tools to aggregate alerts, notify the right people, and provide context to resolve issues faster.

The platform manages on-call schedules and escalations to ensure alerts reach the right teams. It uses machine learning to group and reduce alert noise, which helps minimize distractions.

PagerDuty supports modern incident response workflows to help teams coordinate and resolve issues efficiently.

Features

• Alerting and On-Call Management: It manages on-call schedules and escalations, ensuring alerts reach the right person every time.
• Event Intelligence: The platform uses machine learning to group and suppress alerts, which helps reduce unnecessary noise.
• Modern Incident Response: It provides tools and workflows to coordinate and manage incident response efforts from start to finish.

Pros

• PagerDuty is excellent for incident response and on-call management.
• It integrates with a large number of monitoring and development tools.

Cons

• The platform is primarily focused on incident response rather than being a complete ITOM suite.
• Costs can increase significantly as more users are added to the platform.

10. BigPanda

BigPanda is an AIOps platform that assists IT Operations with automating incident management. It applies artificial intelligence and machine learning to consolidate and analyze alerts from various monitoring tools.

The platform correlates this data into a smaller number of high-level incidents, providing context to help teams identify and resolve issues more quickly.

This process helps reduce noise and allows teams to focus on what matters. By automating incident response, BigPanda aims to improve operational efficiency and service reliability.

Features

• Alert Correlation: It uses AI to group related alerts from different monitoring sources into a single, actionable incident.
• Root Cause Analysis: The platform helps identify the likely cause of an incident by analyzing correlated alerts and changes in the IT environment.
• Workflow Automation: It automates incident response processes and integrates with ticketing, collaboration, and other IT tools to streamline workflows.

Pros

• The platform provides strong AIOps capabilities for reducing the volume of alert noise.
• It helps teams prioritize and concentrate on the most critical, high-impact incidents.

Cons

• The system is primarily focused on event correlation and incident management rather than being a full-stack monitoring solution.
• It depends on integrations with external monitoring tools to gather the necessary data for analysis.

Conclusion

Choosing the right IT Operations Management (ITOM) tool depends entirely on what your organization needs to accomplish. The market includes a variety of solutions, from comprehensive platforms to specialized tools.

Full-stack observability and management platforms like OpManager Plus, ServiceNow, SolarWinds, Splunk, Datadog, and New Relic offer extensive capabilities for monitoring infrastructure, applications, and network performance.

Tools such as Freshworks provide a blend of IT service management (ITSM) and ITOM, focusing on ticketing and operational health. AIOps platforms like PagerDuty, and BigPanda, specialize in incident management, using AI to reduce alert noise and automate responses.

The best choice is not one-size-fits-all. Your decision should be based on the scale of your infrastructure, your budget, the technical expertise of your team, and the tools you already use.