"Automation" ingelinye lamagama asetshenziswa kakhulu namuhla. Ukuzenzakalela kuyingxenye ebalulekile yawo wonke amasu e-IT enkampani. Ngokuyisisekelo, ukusetshenziswa kobuchwepheshe be-automation kukhule kwafinyelela emazingeni angakaze azwakale.
If "Ukufunda ngomshini" kubonakala kuyisiqalo sekusasa elifiphele le-dystopian - cabanga ukuthi I-Terminator ihlangana ne-Matrix - khona-ke "i-robotic process automation" kufanele kube yisigaba lapho amarobhothi aphakama khona ukuze agqilaze isintu ngokungenasihawu.
Ngokujabulisayo, i-robotic process automation (RPA) ayibandakanyi lutho olunjalo, ngaphandle kokuthi mhlawumbe ikhulise ukusebenza kahle. Le software ezishintshayo ayinawo amarobhothi.
Kulokhu okuthunyelwe, sizobheka iRobotic Process Automation(RPA), ukuthi isebenza kanjani, ihlobana kanjani ne-AI, nokunye okuningi. Ake siqale.
Iyini i-Robotics Process Automation(RPA)?
I-RPA (I-Robotics Process Automation) inika amandla amabhizinisi ukuthi enze izinqubo ngokuzenzakalelayo kuzo zonke izinhlelo zokusebenza namasistimu ngendlela efanayo abantu abangayenza. Inhloso ye-RPA ukususa inqubo yokubulawa kwabantu iye kuma-bots. I-Robotic process automation isebenza nengqalasizinda yamanje ye-IT ngaphandle kwesidingo sokuhlanganiswa kwesistimu eyinkimbinkimbi.
I-RPA automation ingasiza i-automation yokuhamba komsebenzi onzima, ingqalasizinda, nemisebenzi yasemuva. Lawa ma-software bot angasebenzisana nezinhlelo zokusebenza zangaphakathi, amawebhusayithi, amaphothali abasebenzisi, namanye amasistimu. Iwuhlelo olusebenza kukhompuyutha, ikhompuyutha ephathekayo, noma idivayisi yeselula. Kuyiqoqo lemiyalo eyenziwa yi-Bots ngokuhambisana nesethi yemithetho yebhizinisi.
Inhloso eyisisekelo ye-Automation yenqubo ye-Robotics ukusebenzisa abasebenzi ababonakalayo ukuze bathathe isikhundla sabantu abenza imisebenzi yokuphatha ephindaphindayo futhi eyisidina.
Ngamagama ayisisekelo, ithuluzi lokukhiqiza elivumela umsebenzisi ukuthi amise iskripthi esisodwa noma ngaphezulu (labo abahlinzeki abathile ababhekisela kuso ngokuthi “ama-bots”) ukuze enze ngokuzenzakalelayo ukufakwa kokhiye abashiwo. Ngenxa yalokho, ama-bots angahlelwa ukwenza imisebenzi ethile (izigaba zokuthengiselana) ngaphakathi kwebhizinisi elikhudlwana noma inqubo ye-IT. Ukukhohliswa kwedatha, ukudluliswa kwedatha ukuya nokusuka ezinhlelweni zokusebenza eziningi, ukucupha izimpendulo, nokwenziwa kokwenziwe kuyizibonelo ezimbalwa nje.
I-RPA isebenzisa ingxube yesichazi kanye isikhombimsebenzisi somsebenzisi ubuchwepheshe bokusebenzisana. Uhlelo lwesofthiwe olulodwa noma ngaphezulu lungambozwa imibhalo.
Isebenza kanjani i-RPA?
Izici ezibalulekile ezilandelayo kufanele zifakwe kumathuluzi esofthiwe ye-RPA:
- Ukuze udale izikripthi zokuzenzakalela, uzodinga amakhono ekhodi ephansi.
- Ukuhlanganiswa nesoftware yebhizinisi.
- Ukucushwa, ukuqapha, nokuphepha konke kuyingxenye yenqubo yokuhlela nokuphatha.
I-RPA nobunye ubuchwepheshe bokuzenzakalela bungafinyelela idatha kumasistimu amadala futhi buhlanganiswe kahle nezinye izinhlelo zokusebenza ngezixhumi ezihamba phambili. Lokhu kuvumela inkundla yokuzenzakalela ukuthi isebenze njengesisebenzi esingumuntu, iqedele imisebenzi efana nokungena ngemvume nokukopisha nokunamathisela idatha isuka kwenye isistimu iye kwenye. Nakuba ukuxhumana kwe-RPA okungemuva kusizindalwazi kanye nezinsizakalo zewebhu zebhizinisi kusiza ngokuzenzakalelayo, inani layo langempela livela kuzixhumi zayo ezisheshayo nezilula zangaphambili.
Izici ze-RPA
- Ukwakhiwa kwe-bot okulula - i-RPA amathuluzi akwenza kube lula ukwenza ama-bots ngokuqoqa ukuchofoza kwegundane nezinkinobho kusetshenziswa izingxenye ezakhelwe ngaphakathi zokuqopha isikrini.
- I-Rich Analytical Suite - i-RPA iqapha futhi igcine ukusebenza okuzenzakalelayo ukusuka kudeshibhodi eyodwa, ihlinzeka ngesudi ecebile yokuhlaziya. Lesi sixhumanisi sifinyeleleka kunoma iyiphi indawo futhi sihlinzeka ngezibalo eziyisisekelo kumarobhothi, amaseva, izinqubo, nezinye izinto.
- I-Scriptless Automation - i-RPA izixazululo azinayo ikhodi futhi zingenza noma yiziphi izinhlelo zokusebenza kunoma yimuphi umnyango ngaphandle kokusebenzisa imibhalo. Amabhothi angadalwa yinoma ubani ongenalwazi lokuhlela esebenzisa isixhumi esibonakalayo esisebenziseka kalula.
- Ukulungisa iphutha - Abanye Ubuchwepheshe be-RPA budinga ukuthi bumiswe ukuze kuxazululwe izinkinga, kuyilapho abanye bevumela ukuhlanganyela okunamandla phakathi nokulungisa iphutha. Lesi esinye sezici eziwusizo kakhulu ze-RPA.
- Ukusingathwa nokusatshalaliswa - i-RPA amasistimu angasebenzisa ama-bots ngamaqembu amakhulu ngokuzenzakalelayo. Ngakho-ke ama-RPA bots angabekwa ezindaweni zokusebenza namaseva ukuze afinyelele idatha futhi enze imisebenzi ephindaphindayo.
- Ukuphepha - i-RPA ubuchwepheshe buhlinzekela ukuklama nokuguqulwa kwamakhono okubethela ukuze kuvikelwe izinhlobo ezithile zedatha nokuvikela ekuphazamisekeni kokuxhumeka kwenethiwekhi.
Izinzuzo ze-RPA
- Ikhwalithi nokunemba - i-RPA ubuchwepheshe bungakwazi ukwenza izinqubo ngokuzenzakalelayo ngengozi enkulu yamaphutha abantu. Lawa mabhothi anokwethenjelwa, azinzile futhi ayakwazi ukusebenza unomphela.
- Yehlisa izindleko - Okukodwa izinzuzo ezibalulekile ze-RPA ukwehliswa kwezindleko ngokushesha. Ngenxa yokuthi amarobhothi esofthiwe ayabiza kancane kunochwepheshe besikhathi esigcwele, ibhizinisi lingonga kufikela ku-30% wezindleko zalo zizonke ngokwenza imisebenzi ezenzakalelayo.
- Yehlisa ubungozi bokusebenza - Amanye amabhizinisi akhetha ukukhipha umsebenzi omatasa kumafemu ezinkampani zangaphandle, okwandisa ingozi yamaphutha abantu kanye nokungasebenzi kahle. I-RPA iyindlela engcono kakhulu njengoba igcina umsebenzi ungaphakathi, inciphisa ubungozi bokusebenza.
- I-Scalability-Izinkampani ingasebenzisa i-RPA ukwenza izinguquko kuye ngamanye amapharamitha abalulekile futhi ikhulise noma yehlise imisebenzi njengoba kudingeka.
- Ukwaneliseka kwamakhasimende okuthuthukisiwe - Amakhasimende thola izinto ezinhle kakhulu ngoba ukunemba kugcinwa futhi ubungozi bokusebenza bugcinwa buncane.
- Umsebenzi owehlisiwe - Ukuzenzakalela imisebenzi efana nokubhala umbiko ingasiza abasebenzi ukuthi bagxile emisebenzini ebaluleke kakhulu ngokunciphisa umsebenzi wabo.
- Ukukhula Kwebhizinisi Kuyanda - Irobhothi i-process automation ithuthukisa imiphumela engakwazi ukuzenzela njengoba abantu begxile ezintweni ezinikeza inani elikhulu enhlanganweni.
I-RPA ingahlobana kanjani ne-AI?
I-RPA software bots ingafana ukuhlakanipha okungekhona okwangempela (AI), futhi isiyalo sithuthuka ngokushesha ukuze sifake amakhono e-AI engeziwe ku-RPA. Kodwa-ke, iningi lamabhothi e-RPA namuhla alinawo amandla okufunda nokuthuthukisa ngokuhamba kwesikhathi, okuwuphawu oluhlotshaniswa ne-AI. Amabhothi e-RPA avame ukuhlelelwa ukwenza isethi yemisebenzi ephindaphindwayo, esekelwe emithethweni futhi angafundi njengoba ehamba.
Ibhobhothi ye-RPA evamile ngeke ikwazi ukuthola ukuthi okuthile mayelana nomsebenzi ozenzakalelayo kuyashintsha, futhi kuzodingeka iqeqeshwe kabusha. Nokho, kunezikhathi lapho i-AI ne-RPA zisebenzisana kahle.
Ukujula inethiwekhi ye-neural ukuhlonza isithombe endaweni yesinqumo kunqubo ye-RPA isibonelo. Abahlinzeki be-RPA baya ngokuya bakha izixazululo ezizama ukuhlanganisa amandla okwenza izinqumo e-AI kanye nezinzuzo ezisebenza kahle ze-RPA.
Izinselele
Nakuba isofthiwe ye-RPA ingasiza ekukhuleni kwenhlangano, ibhekana nezinselele ezifana nesiko lebhizinisi, ubunzima bezobuchwepheshe, kanye nokwanda.
1. Isiko lebhizinisi
Nakuba i-RPA ingase isuse isidingo sezikhundla ezithile zokuqashwa, izophinde ikhuthaze ukwakhiwa kwentsha ukuze kubhekwane nemisebenzi eyinkimbinkimbi, evumela abantu ukuba bagxile ekuhleleni okuseqophelweni eliphezulu nasekuxazululeni izinkinga. Njengoba izibopho phakathi kwezikhundla zemisebenzi zishintsha, amabhizinisi kuzodingeka akhuthaze isiko lokufunda nokusungula.
Ukuze uthole imiphumela ephumelelayo ezinhlelweni zokuzenzakalela kanye nezinguquko zedijithali, ukuzivumelanisa nezimo kwabasebenzi kuzobaluleka. Ungakwazi ukulungiselela abasebenzi bakho ukuthi baqhubeke belungisa izinto ezibalulekile ngokubafundisa kanye nokutshala imali ezinhlelweni zokuqeqesha.
2. Ukukala kunzima.
Nakuba i-RPA ingakwazi ukwenza izinqubo eziningi ngesikhathi esisodwa, kungase kube inselele ukukhula enhlanganweni ngenxa yezinguquko zokulawula noma izinguquko zangaphakathi. Ngokusho kweForrester Research, u-52% wabathengi uthi ukukhulisa uhlelo lwabo lwe-RPA kunzima. Ukuze ifaneleke njengohlelo oluthuthukisiwe, inkampane kufanele ibe namarobhothi asebenzayo ayi-100 noma ngaphezulu, nokho zimbalwa izinhlelo ze-RPA ezidlula ama-bots ayishumi okuqala.
Sebenzisa Amacala
Ubuchwepheshe be-RPA busetshenziselwa ukwenza lula izinqubo zebhizinisi emikhakheni eyahlukene. Ukuthunyelwa kwe-RPA kungabonakala ezimbonini ezilandelayo:
- Umshwalense - Lapho yimisebenzi eminingana ephindaphindayo embonini yomshwalense engazuza ku-automation. I-RPA ingasetshenziselwa ukwenza ngokuzenzakalelayo imisebenzi efana nokucutshungulwa kwezimangalo zomshwalense, ukuthobela imithetho, ukuphathwa kwenqubomgomo, kanye nokubhala ngaphansi.
- Ibhange Nezezimali - Eziningi amabhange amakhulu manje asebenzisa ubuchwepheshe bokuzenzakalela kwe-RPA ukwenza imisebenzi ngokuzenzakalelayo okuhlanganisa ucwaningo lwamakhasimende, ukuvulwa kwama-akhawunti, ukucutshungulwa kwemibuzo, kanye nokulwa nokushushumbiswa kwemali. Izinkulungwane zama-bot zisatshalaliswa yibhange ukuze zenze ngokuzenzakalelayo okokufaka kwedatha yomuntu enevolumu ephezulu. Lezi zinqubo zihlanganisa inqwaba yemisebenzi edla isikhathi, esekelwe emithethweni eyenziwa ngokuzenzakalelayo ibe lula.
- Ukunakekelwa kwezempilo - In umkhakha wezokunakekelwa kwempilo, ukunemba kanye nokuhambisana nakho kubalulekile. Isoftware ye-robotic process automation isetshenziswa ezinye zezibhedlela ezinkulu emhlabeni ukwenza lula ukuphathwa kolwazi, ukuphathwa kwencwadi kadokotela, ukucubungula izicelo zomshwalense, nemijikelezo yokukhokha, phakathi kwezinye izinqubo.
- tekutsengisa: Ngokuthuthukiswa kwe-eCommerce, i-RPA isiyingxenye ebalulekile yebhizinisi lokudayisa lesimanje, ithuthukisa izinqubo zokubuyela emuva kanye nolwazi lwabathengi. Ukuphathwa kobudlelwane bekhasimende, inqolobane kanye nokuphathwa kwe-oda, ukucubungula impendulo yekhasimende, nokutholwa kokukhwabanisa konke kuwukusetshenziswa okudumile.
- Abasebenzi (HR) - The ukuqasha kanye nezinqubo zokugibela zigcwele imisebenzi yasekhaya ephindaphindwayo nesekelwe emthethweni i-RPA engasiza ngayo. Isibonelo, i-bot ingathola amakhandidethi ubusuku nemini ngokunemba okwengeziwe futhi ngaphandle kokuchema. Le bot ingase ibuke kabusha kanye nezinhlelo zokusebenza ngemva kokuhlonza abafake izicelo.
- I-Payroll - Inkokhelo ukucubungula inyanga ngayinye kuwumsebenzi odla isikhathi futhi ophindaphindayo bonke abasebenzi bakwa-HR ababhekana nawo. Ngenxa yomthamo ohilelekile, amaphutha nokungalungi kwenzeka kaningi, okuholela ekusebenzeni kabusha nokubambezeleka kokukhokha. Abasebenzi abakubongi ukubambezeleka kwenkokhelo. I-RPA bot ingaqinisekisa amashidi wesikhathi, imali engenayo, kanye nokudonswa kwentela ngokuqinisekisa idatha yesisebenzi kuzo zonke izinkundla ezimbalwa. I-RPA futhi ingaphatha izinzuzo ezithelelekayo nezinye izinhlobo zembuyiselo.
Ukuqala nge-RPA
Inqubo ye-robotic automation ecosystems isishintshile kangangokuthi kudingeka ukuhlela okwanele, ukuklama, kanye nokuphatha ukuze uphumelele. Ababambiqhaza bebhizinisi kumele basebenzisane ne-IT ukuze banqume indlela yezigaba inqubo yokwenza i-robotic kanye nokuqinisekisa ukuthi yonke iminyango ikhona.
Ukuze unciphise ukubambezeleka ekuletheni izinsiza ezibucayi, kuyatuseka ukuthi uqale ukufakwa kwenqubo yerobhothi ngokuzenzakalelayo ngemisebenzi enesizotha engabalulekile ekusebenzeni kwenhlangano.
Bese-ke, funa imisebenzi ekhiqiza ukulahlekelwa kwenani labantu, noma ingxube yalokhu, futhi uqhubekele emisebenzini ebaluleke kakhulu njengoba uthola ukuqonda okungcono kwemiphumela yesikhathi eside.
Kungumqondo omuhle futhi ukuba nezinqubo zokulungisa okuzenzakalelayo kwenqubo yerobhothi ukuze kuqinisekiswe ukuthi izinqubo eziphelelwe yisikhathi ziyashintshwa ukuze kuphathwe imisebenzi emisha, ehambisana kakhulu.
Kuphinde kusize kakhulu ukuba nemidwebo yezinqubo endaweni egcizelela zonke izici ezizenzakalelayo, ukuze amaqembu asebenzisana nozakwabo ababonakalayo bazi ukuthi kufanele bahileleke nini nokuthi kufanele bahlehle nini.
Isiphetho
I-RPA iyisixazululo esinamandla sokuzenzakalela esivumela izinhlobonhlobo zezinketho ezizenzakalelayo ngenkathi ithuthukisa ikhwalithi, ikhulisa ukulawula, futhi yengeza ukuguquguquka. Kodwa-ke, impumelelo idinga umbono we-RPA echaziwe kanye namasu afaka indlela yokuqalisa kanye nemodeli yokusebenza.
Eminyakeni ezayo, ukusetshenziswa kwe-RPA kuzoqhubeka nokukhuphuka. Ngaleso sikhathi, izixazululo zamarobhothi eziyinkimbinkimbi zizoqhubeka nokuthuthuka futhi zamukelwe kabanzi kuyo yonke imikhakha. Lezo zinkampani eziphumelele ukukala i-RPA zisesimweni esihle kakhulu sokuthuthukela futhi zithole inzuzo kuzisombululo zokuzenzakalela ezithuthukile nezihlakaniphile.
shiya impendulo