Cabanga ngalesi simo: inkampani yakho yenza kahle kuze kube yilapho kuvela isigameko esisongela ukucekela phansi yonke into. Kungaba noma yini kusukela ekuhlaselweni kwe-inthanethi kuya ekuhlulekeni kwesistimu.
Futhi, kufanele uphendule ngokushesha ukuze unciphise ukulimala. Kuhambisana ne-automation yesigameko, iqhawe lesimanje lokuphatha izehlakalo.
I-automation yesigameko iyisu elishintsha umdlalo. Izenzela yonke inqubo yokuphatha isigameko, kusukela ekutholweni kuya ekuxazululweni. Futhi, ingakwazi ukuhlonza imicimbi ngesikhathi sangempela, yazise ababambiqhaza abafanelekile, futhi ithathe isinyathelo sokulungisa inkinga ngokuzenzakalelayo.
Lokhu kusho ukuchitha isikhathi esincane ucwaninga mathupha futhi uxazulula izinkinga. Futhi, uzoba nesikhathi esengeziwe semisebenzi yamasu ekhuthaza ukukhula kwebhizinisi.
Uma ufuna ukuguqula izinqubo zakho zokuphatha isigameko futhi uqinisekise ukuthi inkampani yakho ingabhekana nanoma iyiphi inkinga ephakamayo, i-automation yesigameko iyindlela okufanele ihambe ngayo.
Kulesi sihloko, sizobhekisisa i-automation yesigameko, ukuthi isebenza kanjani, nokuthi kungani iba ithuluzi okufanele libe nenhlangano yazo zonke izinhlobo.
Ukuhlonza Izigameko
Bopha - izenzakalo zenzeka ngazo zonke izinhlobo nosayizi. Uma ungazilungiselelanga, zingadala umonakalo enhlanganweni yakho. Izehlakalo zingase zibe yinoma yini ephazamisa imisebenzi yenkampani yakho, kusukela ekwahlulekeni kwenethiwekhi kuya ekwephulweni kwezokuphepha.
Lokhu kungabangelwa izimo ezithile. Kungaba iphutha lomuntu, ukwehluleka kwezobuchwepheshe, kanye nokuhlasela kwe-inthanethi. Ukwazi izinhlobo ezehlukene zezehlakalo kubalulekile ekulawuleni kahle izigameko.
Izindlela ezijwayelekile zokuphatha izehlakalo zivame ukusebenza, abasebenzi be-IT bephendula izehlakalo njengoba zivela. Lokhu kungase kusho ukubona inkinga mathupha, ukuxhumana nababambe iqhaza, futhi kulungiswe inkinga.
Nakuba le ndlela ingaba usizo, ingase futhi idle isikhathi futhi ibe namaphutha. Ngaphezu kwalokho, kungase kube nzima ukulandelela izingozi ezenzeka ngokuhamba kwesikhathi. Futhi, kungaholela ezinkingeni eziqhubekayo.
Amabhizinisi kufanele athathe indlela esheshayo yokulawula izinkinga. Futhi, lokhu kungenziwa kalula ngokusebenzisa i-automation yesigameko. Amabhizinisi angabona futhi aphendule ezinkingeni ngesikhathi sangempela.
Futhi, ngokuvamile ingaxazululwa ngaphambi kokuba ithinte abathengi. Amabhizinisi angasebenzisa lokhu ukuze anciphise umthelela wezinkinga futhi athuthukise ukuzizwisa kwamakhasimende kukonke.
Ukubaluleka Kokuzenzakalela
Izinqubo zokulawulwa kwezigameko zendabuko azisanele ukubhekana nobunzima. Izehlakalo ziye zaba njalo, zahlukahluka, futhi zaba yinkimbinkimbi njengoba ubuchwepheshe buthuthuka.
Manje idinga izimpendulo ezisheshayo nezisebenza ngempumelelo. Izinhlelo ezivamile ezithembele kakhulu ekungeneleleni ngezandla azikwazi ukuhambisana nezinga lezinkinga. Kushiya amafemu esengozini yokuphelelwa isikhathi ebizayo kanye nokulimala kwesithunzi.
Nakhu lapho okuzenzakalelayo kungasiza khona. Amabhizinisi angaphendula ezindabeni ngokushesha nangempumelelo ngokwenza ngokuzenzakalelayo izinqubo zokuphatha izigameko.
Ikhawulela umthelela wabo kanye nokwenza ngcono umuzwa wamakhasimende usuwonke. Amabhizinisi angasebenzisa okuzenzakalelayo ukuze aqaphele imicimbi/izigameko ngesikhathi sangempela. Izibeka phambili ngokususelwe ebucayini nomthelela futhi zize zizixazulule ngokuzenzakalelayo.
Ezinhlanganweni ezifisa ukuhlala zincintisana emnothweni wedijithali wanamuhla, ukuzenzela akuseyona into ewubukhazikhazi kodwa kufanele.
Isebenza kanjani i-Incident Automation
Uma kukhulunywa nge-automation yesigameko, ubuchwepheshe obungemuva yibo obuyenza iphawuleke. I-automation yesigameko isebenzisa i-AI nezibalo ukubona izinkinga ngesikhathi sangempela. Nazi ezinye zezici ezibaluleke kakhulu ze-automation yesigameko:
Ukutholwa Kwesigameko: Ukuthola izehlakalo njengoba zenzeka kuyisinyathelo sokuqala. Lokhu kungase kuhlanganise ukubeka iso kumsebenzi womsebenzisi, ithrafikhi yenethiwekhi, amalogi esistimu, neminye imithombo yedatha yokuziphatha okungajwayelekile.
Ama-algorithm wokufunda ngomshini angabona amaphethini okuziphatha akhomba izehlakalo ezingase zibe khona. Futhi, ifunda kwezehlakalo zangaphambili ezingathuthukisa le nqubo yokuthola.
Isexwayiso: Uma kwenzeka inkinga, isigameko esizenzakalelayo singazisa i-IT, amaqembu okuvikela, nabaphathi. Izexwayiso zingenziwa ngendlela efanele ngokuya kobunzima nokubaluleka kwesigameko. Futhi, ingaqukatha ulwazi oluqondene nesigameko njengendawo, ububanzi, nomthelela ongaba khona.
Impendulo: Amabhizinisi angasebenzisa i-automation yesigameko ukuze enze ngokuzenzakalelayo ukuxazulula izinkinga. Lokhu kungase kuhlanganise ukuhlukanisa amakhompyutha athintekile, ukuhlukanisa izinhlelo eziyingozi, nokuthola idatha evela kuzipele.
I-automation yesigameko ingaphinda ilandelele ukuqhubeka kwesigameko. Ingaqinisekisa ukuthi izehlakalo zisingathwa ngokushesha nangempumelelo.
Izibonelo ze-Incident Automation
Izinkampani ezivela emikhakheni eyahlukene zisebenzisa i-automation yesigameko. Futhi, bathola ukwenza lula izinqubo zabo zokuphatha izinkinga futhi bakhulise ukwaneliseka kwamakhasimende.
Ake sihlole izibonelo ezithile. Lezi yizinkampani ezine ezihlukene ezisebenzisa i-automation yesigameko:
I-Netflix ne-Chaos Monkey: Netflix iyisevisi yokusakaza edumile eletha okuqukethwe ezigidini zabathengi ngokusebenzisa ingqalasizinda ye-IT eyinkimbinkimbi. Idale ithuluzi elibizwa I-Chaos Monkey ukuqinisekisa ukuthi amasistimu ayo aqine ngokwanele ukuthi angakwazi ukusingatha izehlakalo ezingalindelekile. Ngakho, isebenza kanjani?
I-Chaos Monkey ilingisa ukuhluleka kwesistimu ngokunqamula izikhathi ezithile endaweni yokukhiqiza. Ngale ndlela, onjiniyela beNetflix bayakwazi ukuthola nokuxazulula izinkinga ngaphambi kokuthi zibe nomthelela kubathengi.
I-Netflix isebenzisa izixazululo ezihlukahlukene ukuze zenze kube lula ukuphatha izinkinga, kuhlanganise ne-Chaos Monkey. Kube negalelo elikhulu ekwehliseni isikhathi sokungasebenzi kanye nokwenza ngcono ukwaneliseka kwamakhasimende
I-Adobe ne-ServiceNow: I-Adobe ungumholi womhlaba wonke ekuthuthukisweni kwamathuluzi okudala, izixazululo zokumaketha kwedijithali, nezinhlelo zokuphatha imibhalo.
Isebenzisa i- ServiceNow inkundla yokuphatha imisebenzi yayo yokuphatha udaba. I-ServiceNow iyinkundla esekwe emafini yemisebenzi yokuphatha isevisi ye-IT njengokuphathwa kwezigameko.
I-Adobe ingasebenzisa i-ServiceNow ukwenza ngokuzenzakalelayo ukutholwa kwesigameko, ukubeka phambili, kanye nokuphendula. Ngokusekelwe kudatha yangaphambilini, inkundla ihlaziya izimo futhi incoma inkambo engcono kakhulu yokwenza. Lokhu kwenza i-Adobe ikwazi ukuphendula kumicimbi ngokushesha futhi inciphise umthelela kubathengi bayo.
I-Microsoft ne-Azure Monitor: Microsoft iyisofthiwe, izinsizakalo, kanye nomhlinzeki wezixazululo zezinhlangano nabantu. Microsoft I-Azure Monitor isetshenziselwa ukuqapha ipulatifomu yayo ye-Azure cloud computing.
I-Azure Monitor iyisixazululo sokuqapha esisekelwe emafini sezinsiza ze-Azure esiqoqa futhi sihlaziye idatha ye-telemetry.
I-Azure Monitor iskena izinsiza ze-Azure ngesikhathi sangempela. Futhi, ithola izinkinga ngaphambi kokuba zibe yinhlekelele. Inkundla isebenzisa ukufunda komshini ukuthola izitayela kudatha ye-telemetry futhi yazise abathuthukisi be-Microsoft ngezinkinga ezingaba khona.
I-Microsoft iyakwazi ukunciphisa isikhathi sokuphumula futhi yandise ukuzinza kweplathifomu yayo ye-Azure ngokwenza ukutholwa kwezinkinga nokuphendula ngokuzenzakalela.
4- Uber kanye ne-PagerDuty: I-Uber ingumholi womhlaba wonke ezinsizeni zokwabelana ngokugibela, esebenza emadolobheni angaphezu kuka-600. Uber isebenzisa i-PagerDuty ukuphatha imisebenzi yayo yokuphatha udaba. I-PagerDuty isofthiwe yokuphatha izehlakalo eyenza ngokuzenzakalelayo ukutholwa kwenkinga, impendulo, nokulungiswa emafini.
Ukuze unike amandla ukuphathwa kodaba ngesikhathi sangempela, i-PagerDuty isebenzisana namakhono e-Uber okuqapha nawokuxwayisa. Uma kutholwa isigameko, i-PagerDuty ixwayisa ithimba elifanele ekushayeni futhi ilinikeze ulwazi eliludingayo ukuze isingathe inkinga. I-Uber inganciphisa isikhathi sokuphumula futhi ithuthukise injabulo yekhasimende ngokuzenzakalela ukuphathwa kwezinkinga.
I-Incident automation iyithuluzi eliqinile elingasiza amabhizinisi abo bonke osayizi. Izinkampani ezifana ne-Netflix, i-Adobe, iMicrosoft, ne-Uber ziyakwazi ukuhlonza ngokushesha futhi zilungise izinkinga ngaphambi kokuba zibe nomthelela omubi kubathengi bazo ngokuzenzakalelayo ukutholwa kwezigameko, ukubeka phambili, kanye nokuphendula.
I-automation yesigameko inamandla okukusiza ukuthi uhlale ngaphambi komncintiswano. Futhi, ungaletha umuzwa ongcono wabathengi bakho, noma ngabe uyisiqalo esincane noma inkampani enkulu.
Ukukhetha Isixazululo Esizenzakalelayo Sesigameko Esilungile
Ukukhetha isixazululo se-automation sesigameko esilungile kubalulekile ekuzuzeni izinzuzo oyifunayo. Ngenkathi kukhethwa uhlelo oluzenzakalelayo lwezehlakalo, amabhizinisi kufanele acabangele okuguquguqukayo okuningana, okufana nalokhu:
Ukuhlanganiswa: Ukuze unikeze umbono ophelele wokuphathwa kwesigameko, isisombululo kufanele sikwazi ukuhambisana nezinhlelo zamanje namathuluzi.
Ukwenza ngokwezifiso: Isixazululo kufanele sihambisane nezidingo zenkampani ezithile kanye nezinqubo zokuphatha izigameko.
Ukungafinyeleli: Isixazululo kumele sikwazi ukuphatha amanani ezigameko eziphezulu futhi andise kanye nebhizinisi.
Ukuphepha: Ukuze kuvikelwe idatha ebucayi namasistimu, isixazululo kufanele sifake izinyathelo zokuphepha eziqinile.
Ezinye izixazululo ezizenzakalelayo zesigameko emakethe namuhla zifaka I-PagerDuty, I-splunk, Futhi I-Datadog. Ukukhetha isixazululo esingcono kakhulu sezidingo zabo, amabhizinisi kufanele acabangele izidingo zawo kanye nesabelomali.
Izinselele Ezingenzeka
Isidingo sokuqhubeka nokulungiswa kanye nokuthuthukiswa ukuze kuqinisekiswe ukuthi ubuchwepheshe buhlala busebenza futhi busebenza njengamanje yinselelo eyodwa engaba khona. Amabhizinisi angase ahlangabezane nalokhu lapho esebenzisa i-automation yesigameko.
Lapho izinsongo ezintsha kanye nokuba sengozini kukhula, amasistimu wokuzenzakalela kwezehlakalo kufanele aguquke ukuze avumelane nalezi zinguquko, ezingase zidinge ukwengezwa kwezinsiza nobungcweti.
Izinhlangano kufanele futhi ziqinisekise ukuthi izinhlelo zazo ezizenzakalelayo zezehlakalo ziyavumelana nomthetho osebenzayo kanye namazinga, angase adinge izinguquko nezinguquko ngokuhamba kwesikhathi.
shiya impendulo