"Automation" lelinye lawona magama asetyenziswa rhoqo kule mihla. Ukuzenzekelayo yinxalenye ebalulekileyo phantse yonke isicwangciso se-IT sequmrhu. Ngokusisiseko, ukusetyenziswa kwetekhnoloji ye-automation kukhule ukuya kumanqanaba angazange aviwe ngaphambili.
If "Ukufunda ngoomatshini" kubonakala ngathi sisiqalo sekamva elimfiliba le-dystopian - cinga ukuba i-Terminator idibana ne-Matrix - emva koko "i-robotic process automation" kufuneka ibe sisigaba apho iirobhothi ziphakama ukuze zenze abantu ngokungenalusini.
Ngombulelo, i-robotic process automation (RPA) ayibandakanyi nantoni na elolu hlobo, gcina ekunyuseni ukusebenza kakuhle. Le software yokuzenzekela ayinazo iirobhothi.
Kule post, siza kujonga iRobotic Process Automation (RPA), indlela esebenza ngayo, indlela ehambelana ngayo ne-AI, kunye nokunye okuninzi. Masiqale.
Yintoni iNkqubo yeRobhothi eZizimelayo (RPA)?
I-RPA (Inkqubo yeRobhothi yokuZisebenzela) yenza ukuba amashishini azenzele iinkqubo kuzo zonke iinkqubo ezininzi zosetyenziso kunye neenkqubo ngendlela efanayo abantu abaya kwenza ngayo. Injongo ye-RPA kukuhambisa inkqubo yomiliselo kude ebantwini ukuya kwi-bots. I-automation ye-Robotic process isebenza kunye neziseko ze-IT zangoku ngaphandle kwesidingo sokuhlanganiswa kwenkqubo eyinkimbinkimbi.
I-RPA automation inokuncedisa usetyenziso oluzenzekelayo lokuhamba komsebenzi onzima, iziseko zophuhliso, kunye nemisebenzi yasemva kweofisi. Ezi bots zesoftware zinokusebenzisana nezicelo zangaphakathi, iiwebhusayithi, ii-portals zabasebenzisi, kunye nezinye iinkqubo. Yinkqubo esebenza kwikhompyuter, ilaptop, okanye isixhobo esiphathwayo. Yingqokelela yemiyalelo eyenziwa yiBots ngokuhambelana nemithetho yeshishini.
Eyona njongo isisiseko yenkqubo yeRobhothi yokuzenzekela kukusebenzisa abasebenzi benyani ukufaka endaweni yabantu abenza imisebenzi yolawulo ephindaphindwayo neyondeneyo.
Ngokwesiseko, sisixhobo semveliso esivumela umsebenzisi ukuba aseke iscript esinye okanye ngaphezulu (abathe abanye ababoneleli babhekisa kubo njenge "bots") ukwenza ngokuzenzekelayo ukuphunyezwa kwezitshixo ezikhankanyiweyo. Ngenxa yoko, i-bots inokucwangciswa ukuba yenze imisebenzi ethile (izigaba zokuthengiselana) ngaphakathi kweshishini elikhulu okanye inkqubo ye-IT. Ukuguqulwa kwedatha, ukuhanjiswa kwedatha ukuya kunye nokusuka kwizicelo ezininzi, ukuphendula iimpendulo, kunye nokwenziwa kwentengiselwano yimizekelo nje embalwa.
I-RPA isebenzisa umxube wokuchaza kunye Indawo yomsebenzisi iiteknoloji zokusebenzisana. Iprogram yesoftware enye okanye ngaphezulu inokugqunywa ngezikripthi.
Isebenza njani iRPA?
Ezi mpawu zilandelayo ziyimfuneko kufuneka zibandakanywe kwizixhobo zesoftware yeRPA:
- Ukwenza izikripthi ezizenzekelayo, uya kufuna izakhono zekhowudi ephantsi.
- Ukudityaniswa nesoftware yeshishini.
- Ulungelelwaniso, ukubeka esweni, kunye nokhuseleko zonke ziyinxalenye yenkqubo yocwangciso kunye nolawulo.
I-RPA kunye nezinye iitekhnoloji ezizenzekelayo zinokufikelela kwidatha kwiinkqubo ezindala kwaye zidibanise kakuhle nezinye izicelo ngokusebenzisa izixhumi zangaphambili. Oku kwenza ukuba iqonga le-automation lisebenze njengomsebenzi womntu, ligqibezela imisebenzi efana nokungena kunye nokukopa kunye nokuncamathisela idatha ukusuka kwisistim enye ukuya kwenye. Ngelixa uqhagamshelo lwangasemva lwe-RPA kugcino-lwazi kunye neenkonzo zewebhu zoshishino lunceda ngokuzenzekela, ixabiso layo lokwenyani livela kwiziqhagamshelo zayo ezikhawulezayo nezilula zangaphambili.
Iimpawu zeRPA
- Ulwakhiwo olulula lwe-bot-RPA izixhobo zenza kube lula ukwenza i-bots ngokuqokelela ukucofa imouse kunye nezitshixo usebenzisa izinto ezakhelwe ngaphakathi zokurekhoda isikrini.
- I-Rich Analytical Suite-RPA ibeka iliso kwaye igcine imisebenzi ezenzekelayo ukusuka kwideshbhodi enye, inikezela ngesuite yohlalutyo etyebileyo. Olu jongano luyafikeleleka kuyo nayiphi na indawo kwaye lubonelela ngohlalutyo olusisiseko kwiirobhothi, iiseva, iinkqubo, kunye nezinye izinto.
- I-Scriptless Automation-RPA izisombululo azikho ikhowudi kwaye zinokwenza ngokuzenzekelayo nasiphi na isicelo kulo naliphi na isebe ngaphandle kokusetyenziswa kwezikripthi. Iibhothi zisenokwenziwa nguye nabani na ongenamava enkqubo usebenzisa i-interface ekulula ukuyisebenzisa.
- Ukulungisa ingxaki - Abanye Ubuchwephesha be-RPA bufuna ukuba bumiswe ukuze kulungiswe imiba, ngelixa abanye bevumela ukubandakanyeka okuguquguqukayo ngexesha lolungiso. Le yenye yezinto eziluncedo kakhulu zeRPA.
- Ukusingatha kunye nokusasazwa - i-RPA Iinkqubo zinokusebenzisa i-bots kumaqela amakhulu ngokuzenzekelayo. I-RPA bots ke ngoko inokubekwa kwiindawo zokusebenza kunye neeseva ukufikelela kwiidatha kunye nokwenza imisebenzi ephindaphindiweyo.
- Ukhuseleko – RPA iiteknoloji zibonelela ngoyilo kunye nohlengahlengiso lwezakhono zoguqulelo oluntsonkothileyo ukukhusela iintlobo ezithile zedatha kunye nokukhusela ngokuchasene nokuphazamiseka konxibelelwano lwenethiwekhi.
Izibonelelo zeRPA
- Umgangatho kunye nokuchaneka - i-RPA itekhnoloji inokwenza ngokuzenzekelayo iinkqubo ezinomngcipheko omkhulu weempazamo zabantu. Ezi bots zithembekile, zizinzile kwaye ziyakwazi ukusebenza ngokungenasiphelo.
- Yehlisa iindleko – Inye ezona zibonelelo zibalulekileyo zeRPA kukuthotywa kweendleko ngokukhawuleza. Ngenxa yokuba iirobhothi zesoftware zingabizi kakhulu kunomsebenzi osisigxina, ishishini linokonga ukuya kuthi ga kwi-30% yenkcitho yalo iyonke ngokuzenzela imisebenzi.
- Yehlisa iingozi zokusebenza -Amanye amashishini akhetha ukukhupha umsebenzi oxakekileyo kwiifemu zeqela lesithathu, nto leyo eyandisa umngcipheko weempazamo zabantu kunye nokungasebenzi kakuhle. I-RPA lukhetho oluphezulu kuba igcina umsebenzi ngaphakathi, inciphisa umngcipheko wokusebenza.
- Scalability-Iinkampani inokusebenzisa i-RPA ukwenza utshintsho ngokuxhomekeke kwezinye iiparamitha ezibalulekileyo kunye nokunyusa okanye ukuthoba imisebenzi njengoko kufuneka.
- Ukwaneliseka kwabathengi abaphuculweyo - Abathengi Fumana imathiriyeli ebalaseleyo kuba ukuchaneka kuyagcinwa kwaye umngcipheko wokusebenza ugcinwa ubuncinci.
- Umsebenzi ocuthiweyo - Ukuzenzela imisebenzi efana nokubhala ingxelo inokunceda abasebenzi bagxile kwimisebenzi ebaluleke ngakumbi ngokunciphisa umsebenzi wabo.
- Ukukhula kweShishini kuyenyuka-iRobhothi inkqubo automation iphucula iziphumo ezinokuthi zizenzekele kuba abantu begxile kwizinto ezibonelela ngexabiso elikhulu kumbutho.
Inokuthi i-RPA inxibelelane njani ne-AI?
RPA software bots inokufana kukubhadla okungeyonyani (AI), kwaye uqeqesho luvela ngokukhawuleza ukubandakanya amandla amaninzi e-AI kwi-RPA. Nangona kunjalo, uninzi lwe-RPA bots namhlanje alunawo amandla okufunda nokuphuhlisa ixesha elide, oluluphawu oluhambelana ne-AI. Iibhothi zeRPA zihlala zicwangciswa ukuba zenze iiseti eziphindaphindayo, ezisekelwe kumthetho kwaye zingafundi njengoko zihamba.
I-bot ye-RPA eqhelekileyo ayiyi kukwazi ukufumanisa ukuba kukho into malunga nomsebenzi ozenzekelayo utshintsho, kwaye kuya kufuneka iphinde iqeqeshwe. Nangona kunjalo, kukho amaxesha apho i-AI ne-RPA zisebenzisana kakuhle.
Nzulu inethiwekhi yomnatha ukuchongwa kwemifanekiso kwindawo yesigqibo kwinkqubo yeRPA ngumzekelo. Ababoneleli be-RPA bakhula bephuhlisa izisombululo ezizama ukudibanisa izakhono ze-AI zokuthatha izigqibo kunye neenzuzo ezisebenzayo ze-RPA.
mngeni
Ngelixa isoftware ye-RPA inokuncedisa ukukhula kombutho, ijongene nemingeni efana nenkcubeko yeshishini, ubunzima bezobuchwepheshe, kunye nokuncipha.
1. Inkcubeko yeshishini
Ngelixa i-RPA inokususa imfuno yezikhundla ezithile zengqesho, iya kukhuthaza ukuyilwa kwezithuba ezitsha zokujongana nemisebenzi entsonkothileyo, evumela abantu ukuba bagxile kucwangciso olukwinqanaba eliphezulu kunye nokusombulula iingxaki. Njengoko uxanduva phakathi kwezithuba zemisebenzi lutshintsha, amashishini kuya kufuneka akhuthaze inkcubeko yokufunda kunye nokusungula izinto ezintsha.
Ukufumana iziphumo ezisebenzayo kumanyathelo okutshintsha okuzenzekelayo kunye nedijithali, ukuguquguquka kwabasebenzi kuya kubaluleka. Unokubalungiselela abasebenzi bakho uhlengahlengiso oluqhubekayo kwizinto eziphambili ngokubafundisa kunye nokutyala imali kwiinkqubo zoqeqesho.
2. Ukulinganisa kunzima.
Ngelixa i-RPA inokuqhuba iinkqubo ezininzi ngaxeshanye, kunokuba ngumceli mngeni ukwandisa kumbutho ngenxa yotshintsho lolawulo okanye utshintsho lwangaphakathi. Ngokutsho kweForrester Research, i-52% yabathengi bathi ukukhulisa inkqubo yabo ye-RPA kunzima. Ukuze ufaneleke njengenkqubo ephucukileyo, iqumrhu kufuneka libe ne-100 okanye ngaphezulu iirobhothi ezisebenzayo ezisebenzayo, kodwa zimbalwa iinkqubo zeRPA ezidlula kwi-bots ezilishumi zokuqala.
Sebenzisa iimeko
Itekhnoloji yeRPA isetyenziselwa ukwenza lula iinkqubo zeshishini kumacandelo ahlukeneyo. Ukusasazwa kwe-RPA kunokubonwa kula mashishini alandelayo:
- I-inshurensi - Apha Zininzi imisebenzi ephindaphindwayo kwishishini le-inshorensi enokuzuza kwi-automation. I-RPA inokusetyenziselwa ukwenza imisebenzi efana nokusetyenzwa kwamabango e-inshurensi, ukuthotyelwa kwemithetho, ulawulo lomgaqo-nkqubo, kunye nokubhala phantsi.
- Ibhanki kunye nezeMali-Zininzi Iibhanki ezinkulu ngoku zisebenzisa itekhnoloji ye-RPA ezenzekelayo ukwenza imisebenzi ebandakanya uphando lwabathengi, ukuvulwa kweakhawunti, ukusetyenzwa kwemibuzo, kunye nokuchasana nemali. Amawakawaka e-bots asetyenziswa yibhanki ukuze azenzele igalelo ledatha yabantu. Ezi nkqubo ziquka ukubulawa kwexesha, imisebenzi esekelwe kwimithetho eyenza i-automation ibe lula.
- Ukhathalelo lwempilo – Kwi icandelo lezempilo, ukuchaneka kunye nokuthotyelwa kubaluleke kakhulu. Inkqubo yerobhothi ezenzekelayo isoftware isetyenziswa zezinye zezibhedlele ezinkulu zehlabathi ukwenza lula ulawulo lolwazi, ulawulo lwamayeza, ukusetyenzwa kwamabango e-inshurensi, kunye nemijikelo yentlawulo, phakathi kwezinye iinkqubo.
- Ivenkile: Ngophuhliso lwe-eCommerce, i-RPA ibe yinxalenye ebalulekileyo yeshishini lokuthengisa langoku, ukuphucula iinkqubo ze-back-office kunye namava omthengi. Ulawulo lobudlelwane boMthengi, indawo yokugcina kunye nolawulo lweodolo, ukusetyenzwa kwengxelo yabathengi, kunye nokubhaqwa kobuqhophololo zizinto ezisetyenziswayo.
- Abasebenzi (HR) – The ukuqeshwa kunye neenkqubo zokukhwela zizele yimisebenzi ephindaphindiweyo kunye nemithetho enokuthi i-RPA incede ngayo. Umzekelo, i-bot inokufumana abaviwa ubusuku nemini ngokuchaneka ngakumbi kwaye ngaphandle kokukhetha. Le bot inokuphinda iqale isikrini kunye nezicelo emva kokufumana abafaki zicelo.
- Umvuzo - Umvuzo ukusetyenzwa kwenyanga nganye ngumsebenzi odla ixesha nophindaphindwayo ajongana nawo wonke umsebenzi weHR. Ngenxa yomthamo obandakanyekayo, iimpazamo kunye nokungachaneki kuyenzeka rhoqo, okukhokelela ekusebenzeni ngokutsha kunye nokulibaziseka kwentlawulo. Abasebenzi abakuxabisi ukulibaziseka kwentlawulo. I-RPA bot inokuqinisekisa i-timesheets, imivuzo, kunye nokutsalwa kwerhafu ngokuqinisekisa idatha yabasebenzi kumaqonga amaninzi. I-RPA inokulawula izibonelelo ezirhafiswa kunye nezinye iintlobo zembuyekezo.
Ukuqalisa nge-RPA
Iinkqubo zerobhothi ezizisebenzelayo zendalo ziye zaguquka zafikelela kwinqanaba lokuba ucwangciso olwaneleyo, uyilo, kunye nolawulo luyafuneka ukuze uphumelele. Abathathi-nxaxheba boShishino kufuneka basebenzisane ne-IT ukumisela indlela yokufikelela ngokwezigaba Inkqubo yenzekelayo nokuqinisekisa ukuba onke amasebe akhona.
Ukunciphisa ukulibaziseka ekunikezeni iinkonzo ezibalulekileyo, kuyacetyiswa ukuba uqalise inkqubo yerobhothi yofakelo oluzenzekelayo kunye nemisebenzi ethobekileyo engabalulekanga ekusebenzeni kombutho.
Emva koko, khangela imisebenzi evelisa ilahleko yenkunzi yomntu, okanye umxube wezi zinto, kwaye uqhubekele phambili kwimisebenzi ebaluleke ngakumbi njengoko ufumana ukuqonda okungcono kweziphumo zexesha elide.
Ikwangumbono olungileyo ukuba nenkqubo yerobhothi yolungiso oluzenzekelayo endaweni yokuqinisekisa ukuba iinkqubo eziphelelwe lixesha ziyahlaziywa ukuze kusingathwe imisebenzi emitsha, ebaluleke ngakumbi.
Kwakhona kunceda kakhulu ukuba ube nemizobo yenkqubo kwindawo egxininisa zonke iimpawu ezizenzekelayo, ngoko ke amaqela asebenza kunye nabalingani benyani bayazi ukuba kufuneka babandakanyeke nini kwaye bafanele bahlehlise nini umva.
isiphelo
I-RPA sisisombululo esinamandla esizenzekelayo esenza ukuba uluhlu olubanzi lweenketho zokuzenzekelayo ngelixa uphucula umgangatho, ukwandisa ulawulo, kunye nokongeza ukuguquguquka. Nangona kunjalo, impumelelo ifuna umbono ochaziweyo kunye nesicwangciso se-RPA esondla kubuchule bokuphumeza kunye nemodeli yokusebenza.
Kwiminyaka ezayo, ukusetyenziswa kwe-RPA kuya kuqhubeka nokunyuka. Ngeli xesha, izisombululo zerobhothi ezinzima ngakumbi ziya kuqhubeka nokuphuhlisa kwaye zamkelwe ngokubanzi kumacandelo onke. Ezo nkampani ziphumeleleyo ekulinganiseni i-RPA zikwesona sikhundla siphezulu sokuqhubela phambili kunye nokwenza inzuzo kwizisombululo ezizihambelayo ezizihambelayo kunye nezokuqonda.
Shiya iMpendulo