Ngamaxesha ngamaxesha sonke siba nobunzima bokunxibelelana nenkonzo yabathengi yenkampani.
Usenokuba sele ulindile ixesha elide okanye utshintshelwe phakathi kwabameli phambi kokuba ingxaki yakho ilungiswe. Kule ngxaki, iinkampani ziye zaqwalasela amaZiko oQhagamshelwano njengeNkonzo (CCaaS).
Amashishini anokulawula kwaye aqhube imisebenzi yawo yenkonzo yabathengi ukusuka kwiqonga eliphakathi usebenzisa iCCaaS, isisombululo esisekelwe kwifu.
Ngokusetyenziswa kweempawu ezinje ngempendulo yelizwi elisebenzisanayo, ukuhanjiswa komnxeba okuzenzekelayo, kunye nokurekhodwa komnxeba, iCCaaS inceda imibutho ilungelelanise imisebenzi yabo yenkonzo yabathengi, ikhulise imveliso yearhente, kwaye iphakamise ulonwabo lwabathengi.
Emva kwayo yonke loo nto, abathengi bafuna uncedo olukhawulezayo nolusebenzayo kwixesha ledijithali. Amashishini anokufezekisa oku ngelixa esenza lula ukusebenza kwawo ngenxa yeCCaaS. Ngoku, makhe sibone ukuba itekhnoloji isebenza njani kwaye zeziphi izixhobo onokuthi ukhethe ukwenza umsebenzi wakho usebenze kakuhle.
Basebenza njani?
Itekhnoloji esekelwe kwifu isetyenziswa zizisombululo zeCCaaS ukulungelelanisa kunye nokwenza ngokuzenzekelayo imisebenzi yenkonzo yabathengi. Xa umthengi eqhagamshelana nenkampani, umnxeba wabo okanye uphando luhanjiswa ngeqonga leCCaaS kwaye liqondiswe kwi-arhente efanelekileyo okanye kwisebe.
Iinkqubo zeCCaaS zihlala zibandakanya izixhobo ezahlukeneyo ezinceda ekuphuculeni imisebenzi yenkonzo yabathengi.
Ezi ziquka ukuhanjiswa kweefowuni ngokuzenzekelayo, iindlela zokufowunela kwi-arhente elandelayo ekhoyo, impendulo yezwi edibeneyo, evumela abathengi ukuba bahambe kwiimenyu kunye neenketho kunye nemiyalelo yezwi, kunye nokurekhoda umnxeba, okuvumela amashishini ukuba ahlolisise kwaye ahlalutye intsebenziswano yabathengi ukwenzela ukuqinisekiswa komgangatho.
Ukudityaniswa kwe-AI
Itekhnoloji ye-AI iye yadityaniswa ngokuqhubekayo kwiimveliso zeCCaaS kwiminyaka yakutshanje. Ii-Chatbots ezenziwe bubulumko bokwenziwa, umzekelo, zinika abathengi inkonzo ekhawulezayo nesebenzayo ngokuphendula imibuzo edla ngokubuzwa okanye ukulungisa iingxaki eziqhelekileyo.
Ii-Chatbots zinokutolika kwaye ziphendule imibuzo yabathengi ngendlela efana neyomntu ngenxa yetekhnoloji yokusetyenzwa kolwimi lwendalo (NLP), okukhokelela kumava omthengi agudileyo.
Ubukrelekrele bokwenziwa bunokusetyenziselwa ukuvavanya intsebenziswano yabathengi kunye nokunika ulwazi malunga nokuziphatha kwabathengi kunye nezinto abazithandayo. Amashishini, umzekelo, angabona iipateni kwimibuzo yabathengi ngokufunda imibhalo yefowuni kunye nokulungelelanisa imisebenzi yabo ngokufanelekileyo.
I-Software ephawulekayo kunye neTekhnoloji
IGenesys Cloud
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Ikwabandakanya ii-chatbots ezisebenza ngobukrelekrele kunye nedatha yexesha langempela ukunceda imibutho ekuphuculeni imisebenzi yabo yenkxaso yabathengi.
Zintlanu9
I-Five9 yisoftware yeziko lonxibelelwano esekwe kwilifu elinamandla okubandakanya ukucofa ukuxela kwangaphambili, ukurekhodwa komnxeba, kunye nengxelo yexesha langempela. Ukuphucula amava omthengi, ikwaqulethe i-AI-powered chatbots kunye nokuqondwa kwentetho.
IAmazon Connect
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Twilio Flex
I-Twilio Flex liqonga leziko loqhagamshelwano elisekelwe kwilifu elibandakanya amandla okubandakanya ukuhanjiswa komnxeba okuzenzekelayo, ukuthumela imiyalezo, kunye nencoko yevidiyo. Ikwabonisa iinkqubo eziguquguqukayo kunye ne-AI-powered chatbots ukunceda iifemu ekuphuculeni imisebenzi yazo yenkxaso yabathengi.
Zendesk
I-Zendesk yindawo yenkxaso yomthengi esekelwe kwifu equka iimpawu ezibandakanya ulawulo lwetikiti, ingxoxo ephilayo, kunye ulawulo olusisiseko solwazi.
Ikwabandakanya ii-chatbots ze-intelligence-powered-powered kunye ne-analytics ukuncedisa imibutho ekuphuculeni imisebenzi yabo yokuxhasa abathengi.
Ukuphunyezwa kunye nokwamkelwa kweCCaaS
Ukusetyenziswa kunye nokuphumeza izisombululo zeCCaaS kunokubonelela ngeenzuzo ezininzi kwimibutho, kodwa kubalulekile ukuqonda inkqubo kunye nemiba echaphazelekayo.
Ukuphunyezwa kweCCaaS ngokubanzi kubandakanya iinkqubo ezininzi, kubandakanya ukuhlalutya iimfuno zenkampani yakho, ukukhetha umnikezeli weCCaaS, kunye nokudibanisa isisombululo kunye neenkqubo zakho ezikhoyo.
Kubalulekile ukusebenzisana ngokusondeleyo nomthengisi wakho ngeli xesha lenkqubo ukuqinisekisa inguqu engenamthungo kunye nokufundisa abasebenzi bakho indlela yokusebenzisa inkqubo entsha.
Ukuchaswa kwabasebenzi kutshintsho yenye yezona ngxaki zinzima ekuphumezeni izisombululo zeCCaaS. Oku kunokuphetshwa ngokubandakanya abasebenzi kwinkqubo yomiliselo, ukunika uqeqesho noncedo, kunye nokugxininisa izibonelelo zenkqubo entsha.
Kukho iindlela ezona zilungileyo ezahlukeneyo ekufuneka zizilandele iifemu ukuqinisekisa ukusasazwa okusebenzayo kunye nokusetyenziswa kwezisombululo zeCCaaS. Ukuchaza iinjongo ezicacileyo kunye neenjongo, ukukhetha umnikezeli we-CCaaS ohambelana neemfuno zakho zenkampani eyodwa, ukuba neendlela zokunxibelelana ezivulekileyo kunye nomboneleli wakho, kunye nokutyala imali ekuqhubeni uqeqesho kunye nenkxaso kubasebenzi bakho yonke imizekelo yale mizekelo.
Amashishini anokuphuhlisa ngokufanelekileyo kwaye asebenzise izisombululo zeCCaaS ngokulandela ezi ndlela zilungileyo kunye nokusombulula nayiphi na imiba. Oku kuphucula ukusebenza kakuhle kwaye kuphucula amava omthengi.
Izinto eziluncedo zeCCaS kuShishino:
Iinkqubo zeCCaS zibonelela ngeengenelo ezininzi kumashishini, kubandakanya:
- Ukuqina: Ukuhambelana neemfuno eziguqukayo zenkampani, iinkqubo zeCCaaS zinokunyuka okanye zihle.
- Ukusebenza kweendleko: Izisombululo zeCCaaS ezisekwe kwilifu zinokungabizi kakhulu kunezisombululo zakwindawo kuba azidingi ihardware ebiza kakhulu okanye ulondolozo.
- Ukuguquguquka: Ngenxa yokuba izisombululo zeCCaaS ezisekelwe kwifu zinokusetyenziswa ukusuka naphi na ngoqhagamshelo lwe-intanethi, zibonelela ngokuguquguquka okongezelelweyo.
- Ukusebenza kakuhle: Ngenxa yokuba iinkqubo zeCCaaS zizenza ngokuzenzekelayo iindawo ezininzi zokusebenza kwenkonzo yabathengi, iiarhente ngoku zinokuphatha abafowunelwa abaninzi ngexesha elincinci.
- Amava omthengi aphuculweyo: Izisombululo zeCCaaS zinokunceda imibutho ikhulise ukwaneliseka kwabathengi kunye nokunyaniseka ngokunikezela ngoncedo olukhawulezayo nolusebenzayo.
Uphuculo lweCCaS lwexesha elizayo
Njengoko iteknoloji ihambela phambili, kukho iindawo ezahlukeneyo apho izisombululo zeCCaaS zinokuphuculwa. Enye indawo kukudityaniswa kobuchwephesha obukwizinga eliphezulu lobukrelekrele bokwenziwa (AI) njengokufunda koomatshini kunye nokusetyenzwa kolwimi lwendalo ukunikezela ngenkxaso elungiselelwe ngakumbi nesebenzayo kubathengi.
Ndiyakholelwa ukuba oku kunamandla okwenza utshintsho olukhulu kakhulu.
Ngaphaya koko, uhlalutyo lwangoku kunye netekhnoloji yengxelo inokunceda iifemu ukuba zifumane ulwazi olunzulu ngokuziphatha kwabathengi kunye nezinto ezikhethwayo.
Okokugqibela, ukudityaniswa kweendlela ezintsha zonxibelelwano ezifana nezicelo zencoko kunye nemidiya yoluntu kunokunika iindlela ezininzi kubathengi ukuba banxibelelane namashishini, okwenza kube lula ngakumbi ukufumana uncedo.
Shiya iMpendulo