M'ndandanda wazopezekamo[Bisani][Show]
Nkhani zamkati zimatha kuchitika m'bungwe lililonse. Ndizosapeŵeka kuti zida zitha kusweka, mapulogalamu amafunikira kukonza, komanso kuti zinthu zisoweke.
Kutengera njira yoyang'anira zochitika zomwe zimatha kuyambitsa mavuto, kupereka kuwonekera, ndikuthandizira gulu lanu kuthana ndi vuto lililonse mwachangu kungakuthandizeni kuthana ndi zovuta izi ndi zina zambiri.
Muyenera kugwiritsa ntchito makina owongolera zochitika kuti muchite izi pamlingo waukulu.
M'nkhaniyi, tiwona mwatsatanetsatane za kasamalidwe ka zochitika zokha, tikambirana zolinga zake ndi kufunikira kwake, tiwona njira yoyendetsera zochitika zachitetezo cha cybersecurity, ndi zina zambiri.
Choyamba, tiyamba kumvetsetsa kasamalidwe ka zochitika ndikupita patsogolo pakuwongolera zochitika zokha.
Zochitika Management
Kuyankha kuzochitika zosayembekezereka kapena kusokonezeka kwa ntchito ndi kubwerera kwa ntchitoyo kumalo ake ogwirira ntchito kumayendetsedwa ndi kuyang'anira zochitika. Chofunikira kwambiri pazochitika zilizonse ndikuwongolera mwachangu, chifukwa chake ndikofunikira kuwongolera ndikutsata ndondomeko.
Pakuwongolera zochitika, pali njira zinayi:
- Kuyika patsogolo kwa zochitika
- Yankho la zochitika
- Kugawa zochitika
- Kuzindikiritsa zochitika ndi kudula mitengo
Automated Incident Management
Kuwongolera zochitika paotomatiki ndi njira yodzipangira zokha zomwe zimachitika kuti zitsimikizire kuti zochitika zazikuluzikulu zadziwika ndikuthana nazo m'njira yodalirika komanso yodalirika.
Nthawi ndiyofunikira ikafika pakuwongolera zochitika. Chifukwa chake kuthamanga ndiye mwayi waukulu wowongolera zochitika zokha. Ntchito zowononga nthawi zimatha kutha mwachangu kwambiri pogwiritsa ntchito makina.
Zotsatira zake, nthawi yoyankhira zochitika imafupikitsidwa ndipo gulu limakhala laufulu kuyang'ana kwambiri ntchito zomwe zimafuna ukadaulo wawo.
Automated Incident Response
Mukamva mawu oti "Incident Response," amatanthauza kuthekera kwa bungwe kuzindikira, kufufuza, ndi kuchepetsa kumenyedwa ndi kuphwanya malamulo.
Zigawo za anthu zakhala zikugwiritsidwa ntchito kawirikawiri m'mbuyomu kuyang'anira kuchuluka kwa magalimoto, kufufuza zochitika zomwe akuganiza, kulemba ndondomeko pamene zoopsa zatsopano zatuluka, ndi zina zotero.
Komabe, monga momwe dzinalo likusonyezera, kuyankha kwachindunji kumachotsa chinthu chamunthu ku equation.
Imayendetsa ntchito zotopetsa, imathandizira kuzindikira ndi kuyankha, ndipo imapereka chitetezo chanthawi zonse, kupatsa gulu lanu la SOC nthawi ndi malo kuti mukulitse ndikuwongolera chitetezo chanu m'njira zina.
Zambiri zokhudzana ndi kayendetsedwe ka zochitika za cybersecurity zidzafotokozedwa m'nkhaniyi.
Kufunika kwa Automated Incident Management
Othandizira tsopano atha kuyang'ana kwambiri pakuthana ndi ngozi.
Pochita zochitika pamanja, othandizira amatha kulowetsa zambiri kuposa kamodzi ndipo amatha kulakwitsa (monga kulephera kusintha momwe vuto lilili mudongosolo).
Othandizira anu safunika kusinthana pakati pa mapulogalamu kapena kumaliza ntchito zamanja ngati agwiritsa ntchito njira yothanirana ndi vuto.
M'malo mwake, atha kuwongolera nthawiyo kuti athetse zovuta zambiri, zomwe zingalimbikitse kwambiri kasitomala ndi antchito.
Kuchepetsa zabwino zabodza
Zidziwitso ndizothandiza komanso zovuta pakuwongolera zochitika. Zidziwitso zabodza nthawi zambiri zimaphatikizidwa pakati pa zidziwitso zenizeni komanso zomwe zingachitike, zomwe zingayambitse kutopa kwa ogwira ntchito powapangitsa dzanzi kuchulukira kwa zidziwitso.
Zida zodzichitira zokha zimawunika machenjezo ndikuwatumiza kwa mamembala oyenera a gulu, kupulumutsa nthawi ndi zothandizira.
Ogwira ntchito atha kuzigwiritsa ntchito kuti azitsatira momwe matikiti awo alili.
Ambiri mwa antchito anu amafuna kudziwitsidwa za nkhawa iliyonse yomwe akupereka. Kuwongolera zochitika pawokha kukuthandizani kuti muzitha kuwonetsetsa zomwe akufuna. Bwanji?
Nthawi iliyonse ya moyo wa tikiti, kuyambira pomwe imaperekedwa kwa wothandizira mpaka itathetsedwa, wogwira ntchito atha kudziwitsidwa kudzera pamacheza atapereka tikiti.
Wogwira ntchitoyo sayenera kufunsa wothandizila kuti amudziwitse zomwe zikuchitika ndipo nthawi zonse azidziwitsidwa popanda kuyendera pulogalamu inayake.
Maluso Ofunikira a Automated Incident Management
- Kuphatikizika ndi ma aligorivimu ofananira atha kugwiritsidwa ntchito kuchepetsa phokoso, monga ma alarm olakwika.
- Zindikirani machitidwe asanakhale ndi chikoka chomwe chimapangitsa kuti azimitsidwa.
- Zindikirani zolakwika zamitundumitundu zomwe zimapitilira malire osasunthika kapena owerengera manambala kuti athe kuzindikira zochitika ndi machitidwe olakwika ndikuzilumikiza ku zotsatira zabizinesi.
- Fotokozerani chifukwa, zindikirani komwe kungachitike zochitika pogwiritsa ntchito topology ndi ML, ndikugwirizanitsa mavutowa paulendo wamakasitomala pogwiritsa ntchito mitengo yosankha, nkhalango zachisawawa, ndi kusanthula ma graph.
- Limbikitsani zochita zanthawi zonse, zokhala ndi chiopsezo chochepa kapena chocheperako. Popanda kufunikira kupanga maulumikizidwe ku machitidwe ena, injini yoyendetsera ntchito imakupatsani mwayi wothana ndi zovuta zomwe zili zofunika komanso zomwe zili pansi paulamuliro wanu.
- Tsimikizirani zofunikira kwambiri ndikupereka mayankho omwe angathe, mwachindunji kapena kudzera mukuphatikizira kutengera zomwe zidakumanapo kale. Kuti mupewe zovuta kuti zibwerenso, sungani yemwe adalumikizidwa panthawi yonse ya zochitika kuti akonzenso m'nkhokwe.
- Ma Chatbots ndi othandizira othandizira (VSAs) atha kugwiritsidwa ntchito kukulitsa luso la ogwiritsa ntchito ndikusinthiratu ntchito zobwerezabwereza pomwe mukukhazikitsa demokalase yopeza chidziwitso.
Mwachitsanzo
Magulu awiri amikhalidwe omwe amapindula ndi makina owongolera zochitika kwambiri ndi omwe amakhala ovuta nthawi komanso osavuta. Mavuto aukadaulo omwe amakhudza mwachindunji makasitomala ndi chitsanzo cha zomwe zimachitika nthawi yayitali.
Mukufuna kuthetsa vutoli mwamsanga ngati kasitomala wanu akukhudzidwa. Mosiyana ndi izi, zochitika zowongoka ngati vuto lolumikizana ndi chosindikizira zitha kukhala zokha.
Tnjira yake ndi yosavuta, ndipo chigamulo chimatheka popanda kukhudzidwa ndi munthu.
Momwe mungasinthire njira yanu yoyendetsera zochitika?
1. Khazikitsani ndondomeko yoyendetsera zochitika.
Kuti muthe kusintha ndondomeko yanu yoyendetsera zochitika, choyamba muyenera kupanga ndondomeko yoyendetsera zochitika.
Mchitidwe wa zochitika, zomwe nthawi zina zimatchedwa kuti zochitika zamoyo, zimalongosola ndondomeko zomwe zimachitika pambuyo pa chochitika. Njira zoyambira zogwirira ntchito ndi izi:
- Chizindikiritso
- Kupititsa patsogolo
- Poyankha
- Chigamulo
Moyo wowongolera zochitika ndi wosiyana ndi bizinesi iliyonse ndipo umapangidwa mogwirizana ndi izi.
Chinsinsi chopanga kasamalidwe kabwino ka zochitika ndikulandila malingaliro kuchokera kwa onse omwe akukhudzidwa, kulemba zonse zomwe akuchita, ndikusonkhanitsa zidziwitso zonse zofunika.
Mwina padzakhala kusagwirizana kwakukulu pa momwe mungagwirire ntchito ndikusonkhanitsa deta, koma ndondomekoyi iyenera kuyika zonse moyenera. Mayendedwe a ntchito amayenera kujambulidwa pa bolodi asanayambe kukhala otomatiki pazifukwa izi.
2. Kusasinthika pakuyika Zofunikira patsogolo
Kuika patsogolo zochitika mofanana ndi gawo lotsatira. Muyenera kudziwa za mphamvu yokoka ndi gwero la vutolo kuti muchite bwino. Kuyika patsogolo kwa zochitika ndi chida chomwe chimagwiritsidwa ntchito ndi mabungwe.
Matrix ofunikira kwambiri pazochitika amagwiritsa ntchito sikelo ya P1 mpaka P5 kutsimikizira kufunikira kwa chochitika ndi kuchitapo kanthu koyenera.
P1 ikuwoneka kuti ndiyofunikira kwambiri ndipo imafuna kuchitapo kanthu pompopompo. Vuto la seva lomwe likhoza kuyimitsa dongosolo lonse ndi chithunzi cha zochitika za P1.
Pamene mukutsika mu sikelo yofunika kwambiri, kufunikira kwa zigawozo/kufulumira kumachepetsa. Kuti apange muyezo wa P1 kudzera pa P5, bungwe limasonkhanitsa pang'onopang'ono zidziwitso zomwe zingawunikidwe.
Aliyense ayenera kuvomereza njirayo, ndipo izi ndizofunikira.
3. Ma Runbooks Okhazikika
Ma Runbooks, omwe nthawi zambiri amatchedwa playbooks, ndi mabuku omwe amafotokoza momwe angagwirire ntchito zina pang'onopang'ono. Mwa kuyika masitepe a zochitika pafupipafupi mwatsatanetsatane, mabuku amasewera adapangidwa kuti achepetse kulemedwa kwachidziwitso.
Runbook automation imapita patsogolo kwambiri ndipo imachepetsa ntchito pophatikiza mapulogalamu munjira yomwe imangotengera zomwe zikuchitikazo zikachitika.
Ma Runbook samangopulumutsa nthawi yodikira, komanso amalinganiza ndikuwongolera kusinthasintha kwa njirayi.
4. Kusonkhanitsa Deta kwa Zomwe Zidzachitike
Kusonkhanitsa deta ndi gawo lofunikira pakuwongolera zochitika.
Gulu liyenera kuwonetsetsa kuti zenizeni zenizeni zikusonkhanitsidwa nthawi yonse yoyang'anira zochitika kuti apange zowonera zomwe zidachitika ndikuchepetsa zomwe zidachitika mtsogolo.
Kusonkhanitsa deta kumayamba pomwe zachitika. Njira zodziwitsa anthu zimalumikizana ndi anthu omwe akufunika kuti ayambe kuyankha chochitika chikadziwika kapena kudziwika ndi matekinoloje owunikira.
Matekinoloje owunikira ndikuwunika akusonkhanitsa deta panthawi yoyang'anira zochitika. Kupeza deta mu nthawi yeniyeni kuyenera kukhala kotheka, kukulolani kuti mugwiritse ntchito powunikiranso zamtsogolo pambuyo pake.
5. Phatikizani wachitatu chipani mapulogalamu mu ndondomeko ndi pakati
Muyenera kukhala ngati mkhalapakati komanso kulumikizana ndi machitidwe akunja monga JIRA, ndi Slack, kuti kasamalidwe kazochitika kagwire ntchito moyenera.
Zimatenga nthawi, ndipo pali mwayi woti muphonye zambiri zofunika, kuti musinthe pakati pa kulumikizana ndi mapulogalamu ena.
Kupyolera mu kusonkhanitsa deta yakumbuyo ndi kukonzanso zochitika, njira yoyendetsera zochitika idzawongolera ndondomekoyi. Pakadali pano, gulu litha kuyang'ana malipoti ndi zochitika munthawi yeniyeni.
Tsopano yakwana nthawi yoti muwone kasamalidwe ka zochitika za cybersecurity ndi machitidwe ake abwino.
Cybersecurity Incident Management
Kuyang'anira nthawi yeniyeni, kuyang'anira, kudula mitengo, ndikuwunika zoopsa zachitetezo kapena zomwe zachitika kumadziwika kuti kasamalidwe ka zochitika za cybersecurity. Cholinga chake ndi kupereka chithunzithunzi chokhazikika komanso chokwanira paziwopsezo zilizonse zachitetezo zomwe zingakhalepo mkati mwa IT.
Chochitika chachitetezo chikhoza kukhala chowopseza, kuyesa kulowa, kulowa bwino, kapena kutayikira kwa data.
Zochitika zingapo zachitetezo ndi kuphwanya malamulo komanso mwayi wopeza data mosaloledwa, kuphatikiza ma rekodi kuphatikiza manambala achitetezo cha anthu, zidziwitso zandalama, zidziwitso zaumoyo, ndi zidziwitso zozindikirika.
Cybersecurity Incident Management process
Mabungwe akugwiritsa ntchito mfundo zomwe zimawathandiza kuzindikira mwachangu, kuyankha, ndikuchepetsa zochitika zamtunduwu kwinaku akulimbikitsa kulimba mtima kwawo ndikuteteza zomwe zingachitike m'tsogolo chifukwa ziwopsezo za cybersecurity zikuchulukirachulukira ndikuchulukirachulukira.
Pofuna kuyang'anira zochitika zachitetezo, kuphatikiza kwa hardware, mapulogalamu, ndi kafukufuku woyendetsedwa ndi anthu amagwiritsidwa ntchito.
Chenjezo loti chochitika chachitika komanso kuyambitsa gulu loyankha zomwe zachitika nthawi zambiri ndi njira yoyamba yoyendetsera zochitika zachitetezo.
Pambuyo pake, oyankha adzayang'ana ndikuwunika momwe zinthu zilili kuti adziwe kukula kwake, kuwononga kuwonongeka, ndikupanga njira yochepetsera.
Kuti titsimikizire kuti chilengedwe cha IT ndi chotetezeka, ndondomeko yamitundumitundu yoyendetsera zochitika zachitetezo iyenera kukhazikitsidwa.
Njira Zabwino Kwambiri Zowongolera Zochitika Zachitetezo
Njira yoyendetsera zochitika zachitetezo iyenera kukonzedwa ndi mabungwe amitundu yonse ndi mawonekedwe. Konzani ndondomeko yoyendetsera zochitika zachitetezo potsatira njira zabwino izi:
- Pangani pulogalamu yayikulu yophunzitsira yomwe imakwaniritsa ntchito iliyonse yofunikira ndi njira zowongolera zochitika zachitetezo. Nthawi zonse ikani dongosolo lanu loyang'anira zochitika zachitetezo kudzera m'mayesero ndikusintha zofunikira.
- Kuti muphunzire pa kupambana kwanu ndi zolakwa zanu pambuyo pa vuto lililonse lachitetezo, chitani kafukufuku wam'mbuyo. Kenako, ngati kuli kofunikira, sinthani pulogalamu yanu yachitetezo komanso kasamalidwe ka zochitika.
- Pangani njira yoyendetsera zochitika zachitetezo ndi njira zilizonse zofunika, kuphatikiza malangizo amomwe nkhani ziyenera kupezekedwa, kufotokozeredwa, kuwunika, ndi kusamaliridwa. Konzani mndandanda wa masitepe malinga ndi zomwe zikuwopsezazo ndikukhala nazo. Sinthani ndondomeko zoyendetsera zochitika zachitetezo ngati pakufunika, makamaka potengera maphunziro omwe adachitika m'mbuyomu.
- Pangani gulu loyankhira zochitika lomwe lili ndi maudindo ndi ntchito zomveka bwino (zodziwikanso kuti CSIRT). Kuphatikiza pa kuyimilira kuchokera kumadipatimenti ena monga zamalamulo, kulumikizana, zachuma, ndi kasamalidwe ka bizinesi kapena magwiridwe antchito, gulu lanu loyankha zomwe zachitika liyeneranso kuphatikiza maudindo ochokera ku dipatimenti ya IT/chitetezo.
Kutsiliza
Pomaliza, kasamalidwe ka zochitika zokha kumawonetsetsa kuti zinthu zomwe zachitika mwachangu zizindikirika, zisamalidwe, ndikuthana nazo mwachangu komanso moyenera.
Automation imapangitsa kuti pakhale njira zothetsera zochitika kuti zigwirizane wina ndi mzake ndikulimbikitsa kulankhulana zenizeni nthawi zonse.
Madipatimenti onse amasonkhanitsidwa palimodzi kudzera pa automation, yomwe imaphwanya malire pakati pa magulu a IT (ITOps). Magulu ali ndi mwayi wodziwa zambiri zazochitika kuti awonetsetse kuti anthu oyenerera akugwira zochitika.
Magulu amagwiritsa ntchito makina kuti achepetse komanso kukonza kasamalidwe ka zochitika pomwe mavuto a IT akuchulukirachulukira.
Kuwongolera zochitika pachitetezo cha cybersecurity ndi njira yopezera, kuyang'anira, kulemba, ndikuwunika zoopsa zachitetezo ndi zochitika zokhudzana ndichitetezo cha pa intaneti mdziko lenileni.
Uwu ndi muyeso wofunikira kuti uchite pambuyo komanso vuto la cyber lisanachitike paukadaulo wa IT.
Siyani Mumakonda