M'ndandanda wazopezekamo[Bisani][Show]
Simungathe kuthana ndi dziko la IT lamakono komanso losinthika nthawi zonse ndi matekinoloje adzulo. Kusintha kwachitsanzo cha zomangamanga kumakhala kosalekeza komanso kwachangu, zomwe zimafunikira kugwiritsa ntchito ukadaulo ndi njira zowongolera zosinthika.
Malo omwe amafotokozedwa ndi mapulogalamu omwe amasinthidwa ndikukonzanso nthawi yomweyo akulowa m'malo mwa machitidwe osasunthika komanso odziwikiratu omwe akhala akudziwika kwazaka zambiri.
Komanso, pamene zomangamanga zosintha, machitidwe achikale otengera mapulogalamu amachitidwe amakhala ovutirapo kwambiri kuti apititse patsogolo luso lawo pomwe amazemberanso kumbuyo.
AIOps yachulukirachulukira m'zaka zaposachedwa. Ngati ndinu katswiri, ndikutsimikiza kuti mwamvapo, koma mwina simukudziwa zambiri za izo. Mosakayikira muli pamalo oyenera ngati zili choncho.
Mugawoli, tiwona mwatsatanetsatane ma AIOps - chifukwa chiyani timawafuna, momwe amagwirira ntchito, zabwino zawo, ndi zina zambiri.
Chidziwitso cha AIOps
The ntchito nzeru zochita kupanga (AI) ndi matekinoloje ogwirizana nawo, monga kuphunzira pamakina ndikusintha zilankhulo zachilengedwe (NLP), mumayendedwe anthawi zonse a IT ndi zochitika, amadziwika kuti Artificial Intelligence for IT operations (AIOps).
Ikuyimira tsogolo lowoneka bwino la ITOps (IT Operations). Imaphatikiza nzeru zama algorithmic ndi anthu kuti apereke chidziwitso chokwanira pa magwiridwe antchito ndi momwe machitidwe a IT amagwirira ntchito omwe mabizinesi ndi mabungwe amadalira pakuchita tsiku ndi tsiku.
Zimatanthawuza nsanja zapamwamba zaukadaulo zamitundu yambiri zomwe zimathandizira ndikuwongolera magwiridwe antchito a IT pogwiritsa ntchito. makina kuphunzira ndi ma analytics kuti awone kuchuluka kwa data yomwe yasonkhanitsidwa kuchokera ku zida ndi zida zosiyanasiyana za ITOps kuti muzindikire ndikuyankha zokha munthawi yeniyeni kumavuto.
Kuti mugwiritse ntchito ma AIOps, muyenera kusintha kuchokera ku data ya IT yolumikizana ndi data kuti muphatikize zowonera (monga zomwe zimapezeka muzolemba zantchito ndi machitidwe owunikira) ndi data yokhudzana (monga yomwe imapezeka mu tikiti, chochitika, kapena kujambula) mkati mwa nsanja yayikulu .
AIOps ndiye amagwiritsa ntchito ma analytics ndi kuphunzira pamakina pa data yophatikizidwa. Pogwiritsa ntchito makina, zotsatira zake zimakhala zidziwitso zopitirira zomwe zingapangitse kusintha kosalekeza.
Chifukwa chake imatha kuwonedwa ngati CI/CD (Kuphatikizana Kopitiriza ndi Kutumiza Kopitiriza) pazofunikira zazikulu za IT.
AIOps imathandizira magulu a IT Ops, DevOps, ndi SRE kuti azigwira ntchito bwino komanso mwachangu kuti athe kuzindikira zovuta ndi ntchito zama digito ndikuthana nazo asanawononge mabizinesi ndi makasitomala.
Izi zimatheka ndi kusanthula kwa algorithmic kwa data ya IT ndi Observability telemetry.
AIOps imaphatikiza mphamvu zamaphunziro atatu a IT kuti akwaniritse zolinga zake zophunzirira mosalekeza ndi chitukuko: zodzichitira, kasamalidwe ka ntchito, ndi kasamalidwe ka magwiridwe antchito..
Ndikuzindikira kuti m'makonzedwe atsopano a ma hyper-scaled komanso ofulumizitsa a IT, njira yatsopano yomwe ingagwiritse ntchito chidziwitso chachikulu ndi makina ophunzirira makina kuti apitirire kupyola malire a zida zamtundu ndi anthu ndizotheka.
AIOps imathandizira mabizinesi kuti azigwira ntchito mwachangu pamabizinesi amakono pomwe amapereka mwayi wogwiritsa ntchito bwino pamene IT ili pachimake pazakusintha kwa digito.
Chifukwa chiyani timafunikira AIOps?
M'mabizinesi ambiri, makina osasunthika, osagwirizana pamasamba apangitsa kuti pakhale kusakanizikana kosinthika kwa malo, mtambo wapagulu, mtambo wachinsinsi, ndi malo oyendetsedwa ndi mtambo momwe zinthu zimakulitsidwa ndikusinthidwa mosalekeza.
Iyenera kutsata kuchuluka kwa zida (makamaka Internet of Things, kapena IoT), machitidwe, ndi ntchito. Ganizirani za ma gigabytes a data omwe locomotive imatha kupanga nthawi imodzi.
Big Data ndi mawu omwe amagwiritsidwa ntchito mu IT kufotokoza chodabwitsa ichi. Kuchuluka kwa deta yomwe IT Operations iyenera kuchitidwa sikungathe kukonzedwa ndi munthu. Ogwira ntchito ku IT sangathe kuika patsogolo zovuta zosiyanasiyana kuti ayankhe mwamsanga.
Amalandila zidziwitso zambiri, zambiri zomwe ndizosowa, zomwe zimasefukira. Zochitika zamakasitomala ndi ogwiritsa ntchito zimavulazidwa chifukwa chake.
Njira zachikhalidwe zoyendetsera IT sizitha kuthana ndi bukuli. Amalephera kumasulira bwino zomwe zidachitika pakusefukira kwa data. Sangathe kulumikiza deta kuchokera kuzinthu zosiyana koma zogwirizana.
Iwo sangathe kupereka ntchito za IT ndi chidziwitso cha nthawi yeniyeni ndi kusanthula zolosera zomwe amafunikira kuti ayankhe mavuto mofulumira. Mabungwe akutembenukira ku AIOps kuti azindikire, kukonza, ndikupewa kutha kwazovuta komanso zovuta zina zamachitidwe a IT mwachangu.
AIOps imapangitsa kuti magulu ogwira ntchito za IT azitha kuyankha pakayimitsidwa komanso kuchepa kwachangu mwachangu komanso mwachangu ndi ntchito yocheperako.
Imadzaza kusiyana pakati pa zomwe ogwiritsa ntchito amayembekeza pa nthawi yocheperako kapena yocheperako pakugwirira ntchito kwamakina ndi kupezeka kwake komanso chilengedwe cha IT champhamvu, chosiyanasiyana, komanso chovuta.
Zofunikira za AIOps
Tiyeni tiwone zigawo zake zofunika kuti timvetsetse bwino mphamvu ndi udindo wa AIOps. Zina mwa izo ndi izi:
Zambiri za IT
Kugwetsa ma silos ndi cholinga chofunikira cha AIOps. Imaphatikiza kasamalidwe ka ntchito za IT ndi ma data oyang'anira ntchito za IT kuti achite izi. Izi zimapangitsa kukhala kotheka kupanga makina ndikuzindikira zovuta za mizu mwachangu.
Anasonkhanitsa deta yaikulu
Chigawo chilichonse cha nsanja ya AIOps ndi data yayikulu. AIOps ingagwiritse ntchito ma analytics apamwamba ndi zonse zomwe zasungidwa zomwe zasonkhanitsidwa kale ndi deta yomwe ikupangidwa mu nthawi yeniyeni mwa kugwetsa ma silos ndi kumasula deta yomwe ikupezeka kale.
Kuphunzira makina
AIOps imadalira luso la kuphunzira pamakina lomwe limaposa mphamvu za anthu chifukwa cha kuchuluka kwa data yomwe imayenera kusanthulidwa.
AIOps imapanga liwiro komanso kulondola komwe sikukadatheka popanga ma analytics ndikupeza kulumikizana ndi kuzindikira.
Kusamala
Kuthekera kwa nsanja kuyang'anira deta ndi machitidwe a data kumatenga gawo lofunikira munjira ya AIOps. Zambiri zochokera m'madomeni ambiri a IT ndi magwero, monga zoyambira zakale, zotengera, mtambo, kapena makina owoneka bwino, zitha kusonkhanitsidwa ndi AIOps kudzera pakupezedwa kwa data.
Kuti tipereke maziko apano, deta iyenera kusonkhanitsidwa pafupi ndi nthawi yeniyeni momwe kungathekere.
Kuphatikiza
M'machitidwe ambiri a IT, kuphatikiza ITSM, mayankho a AIOps amapereka kasinthidwe, kugwirizanitsa, ndi kayendetsedwe ka makompyuta ndi mapulogalamu.
Ma analytics a AIOps amapangitsa kuti detayo ikhale yodalirika komanso yofunikira ndikuphatikizanso zambiri zachilengedwe ndikupangitsa kuti zizingochitika zokha.
Action
Cholinga chachikulu cha AIOps ndikupanga dongosolo lomwe lili ndi njira zonse zokha, kuchotsa zopinga zonse ndikumasula ogwira ntchito za IT kuntchito zonse.
AIOps idakali koyambirira, ndipo magulu ena safuna kuvomereza mokwanira zomwe angathe.
Komabe, AIOps imatha kuyendetsa ntchito zowongoka komanso zovuta kwambiri, ndipo mabizinesi ambiri akukula omwe amagwiritsidwa ntchito ndi machitidwe a AIOps omwe amagwira ntchito zovuta kwambiri.
Kugwira ntchito kwa AIOps
Kuti apereke njira yapakati yolumikizirana, AIOps imagwira bwino ntchito ikayikidwa paokha kuti itole ndi kusanthula deta kuchokera kumagwero onse owunikira a IT.
Imagwiritsa ntchito njira yofanana ndi yomwe chidziwitso chamunthu chimachita kuchita izi. Nawa ma algorithms asanu akuluakulu omwe amagwiritsidwa ntchito:
Kusankha deta
Kutengera zomwe zasankhidwa ndikuyika patsogolo magawo, ma AIOps akuyenera kupeza "singano" zazikulu zobisika mu "mahaystacks" amtundu wa terabyte posefa kuchuluka kwa zidziwitso za IT zopezeka, kuzisanthula, ndikupeza zinthu zofunika kwambiri.
Kuzindikira kwamachitidwe
AIOps imayang'ana zofunikira, kuzindikira mgwirizano pakati pa zinthu za data, ndikuziyika pamodzi kuti ziwunikenso.
yodziŵiratu zinthu pasadakhale
Makina a AIOps amatha kuzindikira bwino zomwe zimayambitsa zovuta, zomwe zimachitika, komanso mawonekedwe chifukwa cha kafukufuku wozama, womwe umaperekanso zowunikira zomwe zingagwiritsidwe ntchito kutsogolera zochita zamtsogolo.
Mgwirizano
AIOps iyeneranso kukhala ngati nsanja yolumikizirana, kuchenjeza magulu oyenerera ndi anthu payekhapayekha, kuwapatsa chidziwitso chofunikira, ndikupangitsa mgwirizano wabwino ngakhale pali mtunda pakati pa ogwira ntchito.
Pulogalamu
Pomaliza, ma AIOps amapangidwa kuti ayankhe ndikuthetsa mavuto nthawi yomweyo, kupititsa patsogolo magwiridwe antchito komanso kulondola kwa magwiridwe antchito a IT.
ubwino
Ubwino waukulu wa AIOps ndikuti umapangitsa kuti ntchito za IT zipezeke, kuwongolera, ndi kukonza zocheperako komanso kuzimitsidwa mwachangu kuposa momwe angathere posankha machenjezo kuchokera ku zida zosiyanasiyana za IT.
Chifukwa chake, pali zabwino zambiri zosiyana:
Sinthani bizinesi yanu mwachangu, mwachangu, komanso molosera
AIOps siyimasiya kuphunzira, chifukwa chake imachita bwino powona machenjezo osafunikira kapena ma siginecha omwe amagwirizana ndi zochitika zachangu.
Izi zikutanthauza kuti ikhoza kupereka zidziwitso zolosera kuti akatswiri a IT athe kukonza zomwe zingatheke zisanadzetse ulesi kapena kusokoneza.
Sinthani liwiro la mean time to resolution (MTTR):
AIOps imatha kuzindikira zoyambitsa ndikupereka machiritso mwachangu komanso ndendende kuposa momwe anthu amatha kuchitira podutsa phokoso la machitidwe a IT ndi kulumikiza deta yochokera kumadera osiyanasiyana a IT.
Chifukwa cha izi, mabizinesi tsopano akutha kukhazikitsa ndi kukwaniritsa zolinga za MTTR zomwe poyamba zinali zosayerekezeka.
Mtengo Wochepera Wogwirira Ntchito
Mayankho a AIOps amatha kuchepetsa ndalama m'njira zosiyanasiyana, koma imodzi yofunika komanso yovuta ndikuwonjezera antchito. Pamanja kukonza zochitika ndi zovuta komanso zodekha.
Mabungwe amayesa kukonza vutoli polemba ntchito anthu ochulukirapo pomwe zovuta komanso kuchuluka kwa data kumakwera. AIOps imapereka chidziwitso chofunikira pazovuta, imachepetsa kwambiri kuchuluka kwa zidziwitso, ndikusintha magwiridwe antchito.
Izi zimathandizira mabizinesi kuti achulukitse zokolola kuti azitha kugwira ntchito nthawi zonse, kuchepetsa kuchuluka kwa kuchuluka, komanso kuchepetsa nthawi yopumira.
Bweretsani ntchito zanu za IT ndi gulu lanu la ntchito za IT zatsopano:
Magulu ogwirira ntchito a AIOps amangolandira zidziwitso pokhapokha magawo kapena magawo ena a ntchito akwaniritsidwa, ndipo amatero ndizochitika zonse zofunika kuti adziwe zomwe angathe ndikuwongolera mwachangu komanso mwachangu.
Izi zimachepetsa kuchuluka kwa zidziwitso zomwe magulu ogwirira ntchito amalandira kuchokera kumadera onse. Ma AIOps akamaphunzira ndikudzipangira okha, m'pamenenso amathandizira "kuyatsa magetsi" ndi ntchito zochepa za anthu, kumasula ogwira ntchito pa IT kuti aziyang'ana kwambiri ntchito zomwe zili ndi phindu lalikulu ku kampani.
Zina zodziwika bwino zaperekedwa pansipa:
- Zokumana nazo zowonjezera kwa onse ogwira ntchito komanso makasitomala
- Kuwonjezeka kwa mphamvu ndi kugwiritsa ntchito zomangamanga
- Kulumikizana bwino pakati pa ntchito za IT ndi zotsatira zantchito zamabizinesi
- Kutumiza mwachangu kwa ntchito zatsopano za IT
- Kuthetsa kusiyana kwa luso
- Zomangamanga zachikhalidwe, mtambo wapagulu, mtambo wachinsinsi, ndi chithandizo chamtambo wosakanizidwa
- Kusintha koyang'anira zovuta kuchoka pakuchitapo kanthu kupita kuzinthu zolosera
- Kupititsa patsogolo ntchito za IT ndi ntchito za IT
- Kupititsa patsogolo mgwirizano wokhudzana ndi chitetezo
- Moto wochepa wozimitsa komanso zosokoneza zotsika mtengo
- Kuchulukitsa Nthawi Yokwanira Kuthetsa Mwamsanga (MTTR)
- Kupititsa patsogolo mgwirizano pakati pa kusintha ndi ntchito
- Kukhoza kwambiri kuyendetsa bwino kusintha
- Ntchito ya ogwira ntchito pa IT imachepetsedwa chifukwa AI ikuthandizira pakuwunika
- Gwiritsani ntchito kuzindikira kwachilendo kuti muyimitse zovuta zisanakhudze ogula.
- Kuchepa kwa zolakwika zaumunthu
- Kumvetsetsa momwe kuchuluka kwa ntchito kumakhudzira mtengo
zovuta
Pali ntchito yochulukirapo yoti ichitidwe kuti apange ndikuphatikiza matekinoloje a AIOps m'njira yomwe imawapangitsa kukhala othandiza, ngakhale ali okhwima mokwanira. Zina mwa zolakwika zake zalembedwa pansipa:
- Kukhazikitsa kwa nsanja ya AIOps, kasamalidwe, ndi kusamalira zingatenge nthawi yambiri komanso khama.
- Machitidwe a AIOps amadalira magwero angapo a deta, komanso kusungirako deta, chitetezo, ndi kusungidwa.
- Kuchita kwake kumangotengera ma aligorivimu omwe mumawaphunzitsa komanso zomwe zimadyetsedwa. Izi sizingadutse malire a mapulogalamu ake.
- AIOps imafunikira chikhulupiriro mu zida, zomwe mabizinesi ena sangakonde. Izi zili choncho chifukwa, kuti zida za AIOps zizigwira ntchito modziyimira pawokha, ziyenera kutsata bwino zomwe zasintha m'malo omwe akufuna, kupeza ndi kuteteza deta yofunikira, kupanga ziganizo zolondola, kuyika patsogolo zochita, ndipo pamapeto pake kuchita zoyenera kuchita zokha.
Kodi ma AIOps amatenga gawo lotani pamayendedwe amakono a IT?
Simungazindikire nthawi yomweyo momwe ma AIOps amalumikizirana ndi matekinoloje omwe mumagwiritsa ntchito mukayang'ana koyamba.
Zolinga zake ndikuti sizitenga malo a kasamalidwe ka chipika, kuyang'anira, kuyimba, kapena matekinoloje adesiki omwe alipo.
M'malo mwake, imalumikizana ndi dera lililonse ndi chida, kuphatikiza ndikugwiritsa ntchito deta kuchokera pamtundu uliwonse. Kupereka chithunzi cholumikizidwa kuchokera ku chida chilichonse kumapanganso zotsatira zothandiza.
Zida zimenezi zimaima paokha ngati zinthu zamtengo wapatali. Kuchotsedwa kumapangitsa kukhala kovuta kupeza chidziwitso choyenera panthawi yoyenera.
AIOps imapereka njira yosunthika yophatikizira malingaliro angapo pang'onopang'ono kuti mumvetsetse bwino chithunzi chachikulu, zomwe ndizomwe magulu anu a ITOps ayenera kudziwa.
Kugwiritsa ntchito deta yayikulu ndi kuphunzira pamakina kwakhalapo kwakanthawi, ngakhale AIOps ikuyimira kuchoka kwakukulu kwa ITOps.
Mukasintha kuchoka pamanja kupita ku malonda yodzichitira, ogulitsa masheya adatengera njira zofananira za ML. Kugwiritsa ntchito ML ndi analytics mu chikhalidwe TV yakhalaponso kwakanthawi, kaya mu Google Maps, Instagram, kapena masitolo apaintaneti monga eBay ndi Amazon.
Njirazi zatsimikiziranso kuti ndizothandiza nthawi zonse m'makonzedwe omwe kuchitapo kanthu mwachangu pakusintha ndikusintha makonda a ogwiritsa ntchito ndikofunikira.
Kugwiritsa ntchito kwa AIOps kwa AI ndikopindulitsa kwambiri kuposa kuphunzira pamakina. Pakalipano, mutha kuthana ndi vuto logwiritsa ntchito mwachangu pogwiritsa ntchito makina owongoka kapena makina ophunzirira makina.
Mapulogalamu atsopano a AI akupangidwa mosalekeza. Mulimonsemo, musanayambe kukhazikitsa khalidwe laumunthu pa ITOps monga momwe amachitira tsopano, maziko olimba a AIOps ayenera kukhazikitsidwa.
Mkhalidwe wosamala wa ntchito za ogwira ntchito ku ITOps umawapangitsa kuti azichedwetsa kuzolowera zochitika za AIOps. Iwo ali ndi udindo woonetsetsa kuti bungwe liri lokhazikika komanso kusunga magetsi.
Komabe, mabungwe ochulukirapo a ITOps posachedwapa afunika kuzolowera matekinoloje atsopano a AIOps ndi njira chifukwa cha zomwe zikuchitika pakukhazikitsa kwa AIOps.
Kutsiliza
Chifukwa chowongolera kulumikizana ndi mgwirizano pakati pa magulu ogwirira ntchito a IT ndi ena omwe akuchita nawo, AIOps yayamba kale kuthandizira kusintha kwa digito.
Kufunika kodzipangira okha ndi mgwirizano kudzachulukirachulukira chifukwa ntchito zikuchulukirachulukira m'tsogolomu.
Siyani Mumakonda