O meafaigaluega ITSM e manaʻomia mo le faʻaogaina lelei o pisinisi faʻaonapo nei.
E ala i le tuʻuina atu i faʻalapotopotoga o se faʻavae mo le puleaina ma le tuʻuina atu o auaunaga IT, o nei meafaigaluega e mafai ai ona latou faʻataunuʻuina manaʻoga o latou paaga ma tagata faʻatau.
E mafai e pisinisi ona toe fa'aleleia a latou galuega, fa'ateleina le gaosiga, ma fa'aleleia le tulaga lautele oa latou auaunaga IT e ala i le tu'uina o fofo ITSM.
ServiceNow o se oloa ITSM e sili ona fiafia i ai ma le lautele o foliga ma galuega i luga o le maketi.
Ona o le tele o vaega tau pulega, e pei o faalavelave faʻafuaseʻi, pulega o mataupu, pulega suiga, ma le puleaina o aseta, ServiceNow ua vaaia le tele o le faateleina o le lauiloa.
E mafai e Pisinisi ona fa'atautaia talosaga o auaunaga, fa'autometi fa'agaioiga, ma va'ava'ai i tulaga o auaunaga fa'afetai i lona tulaga fa'apitoa.
Ae ui i lea, e ui lava i lona faʻaaogaina lautele, o nisi tagata faʻaoga e mafai ona suʻe mo le ServiceNow isi mea mo mafuaaga eseese. O le tasi popolega masani o le tau taugata o le faʻatulagaina ma le faʻatinoina o le ServiceNow, aemaise lava mo pisinisi laiti ma feololo e utiuti punaoa.
E le gata i lea, o faʻalapotopotoga o loʻo suʻeina se fofo ITSM e sili atu ona faʻaogaina ma faʻaogaina e ono iai ni faʻafitauli ona o le lavelave o le ServiceNow platform ma lona maualuga aʻoaʻoga.
E le gata i lea, o nisi kamupani atonu e manaʻomia ni fetuunaiga patino poʻo ni agavaʻa e le masani ona maua ile ServiceNow. E mafai e tagata faʻaoga ona vaʻavaʻai i oloa ITSM eseese e sili atu ona fetaui ma o latou manaʻoga faʻapitoa pe a latou manaʻomia le tele o fetuunaiga, faʻalauteleina, poʻo le tuʻufaʻatasia avanoa.
E le gata i lea, o faʻalapotopotoga e manaʻomia se fuafuaga ITSM e sili atu ona fetuutuunai pe taulaʻi i se pisinisi poʻo se faʻagasologa faʻapitoa e mafai ona suʻe ni auala e maua ai fofo faʻapitoa.
O le mana'oga e su'e se fa'atauga, fa'aoga-fa'aoga, ma fa'atamaoaiga fa'apitoa ITSM fa'avae e fetaui lelei ma mana'oga fa'apitoa a se fa'alapotopotoga e sili atu le fa'aosoina o le filifiliga e su'e ni isi mea i le ServiceNow.
E mafai e pisinisi ona maua le tali atoatoa ITSM e faʻafaigofie ai gaioiga, faʻaleleia le tuʻuina atu o auaunaga, ma faʻalauteleina le manuia o pisinisi e ala i le vaʻavaʻai i isi avanoa.
O le a matou suʻesuʻeina mea pito i luga o le ServiceNow i lenei tusiga. Tatou amata.
1. ServiceDesk Plus
E mafai ona e tusia lou manuia i le ManageEngine ServiceDesk Plus, o se fofo ITSM, i luga ole fale ma tulaga ao. O lenei tekonolosi, o se tauvaga malosi i le ServiceNow, e taumafai e faʻasaʻoloto au tagata faigaluega IT mai tauiviga i aso uma ina ia mafai ai ona latou faʻamalieina ma taulaʻi i le tuʻuina atu o le tausiga lelei o tagata faatau.
Faatasi ai ma le ServiceDesk Plus, o loʻo i ai lau pulega faʻapitoa ma sili atu le vaʻaia, e mafai ai ona e pulea lelei mataupu IT eseese, aloese mai le faʻaletonu, ma faʻamautinoa le sologa lelei o lau faʻalapotopotoga.
E mafai ona e fa'amalieina le faitau miliona o tagata fa'au'uga, tagata tomai fa'apitoa IT, ma isi pa'aga e ala i le fa'aogaina o le meafaigaluega. E mafai ona e pulea le olaga atoa o se tiketi IT ma ia, faʻateleina le gaosiga o sui, faʻaititia le taʻavale, ma le tausia o SLA.
E le gata i lea, o le ServiceDesk Plus e faʻaaogaina galuega ma faʻafaigofie faiga e pei o le fuafuaina, faʻatagaina, ma le faʻatinoga e faʻaitiitia ai mea sese faifaipea ma faʻateleina le gaosiga.
E le gata i lea, o le fofo o loʻo ofoina atu fesoasoani maeʻaeʻa mo le puleaina o suiga, aloese mai suiga le faʻatagaina poʻo le le manuia. E le gata i lea, e tuʻuina atu ia te oe le tomai e suʻe, suʻe, pulea, ma siaki aseta meafaigaluega, faʻamautinoa le tausisia o laisene, faʻaitiitia faʻafitauli, ma faʻateleina le faʻaogaina o aseta.
O lau IT service catalog, faʻatumu i faʻatagaga tele-laasaga ma SLAs, e mafai ona faigofie ona fatuina ma lolomiina ma ServiceDesk Plus.
Ma le mea mulimuli, o le meafaigaluega e tuʻuina atu ai le loloto o le faʻatulagaina o mea tau pulega, e mafai ai ona e faʻafanua faʻalagolago ma fesoʻotaʻiga faʻapea foʻi ma le ofoina atu o dashboards taimi moni ma fuainumera e mafai ona faʻavasegaina mo le mataʻituina o le faʻatinoga.
tau
E mafai ona e faʻataʻitaʻiina le tulaga ma talosagaina se faʻamatalaga mo le tau.
2. Zendesk
O le ITSM (IT service management) fofo e saunia e Zendesk, lea e taʻutaʻua ona o ana faʻailoga faʻapitoa, auaunaga a le tagata lava ia, ma le poto-faʻavae pulega gafatia.
I le fa'aogaina o le faiga fa'ailoga fa'auiga a le Zendesk, e mafai ai e fa'alapotopotoga ona fa'atautaia lelei fesili, fa'afitauli, ma talosaga a le au'aunaga.
E tuʻuina atu i tagata faʻaoga le tomai e fatuina ma mataʻituina tiketi i luga o le tulaga, faʻamautinoaina se faʻamatalaga vave ma lelei. E le gata i lea, e sili atu le Zendesk i le ofoina atu o filifiliga a le tagata lava ia, e mafai ai e tagata faʻaoga ona faʻaogaina lona faʻavae malamalama lautele e suʻe ai fofo i faʻafitauli masani.
O le a sili atu le faamalieina o tagata faʻatau faʻafetai i lana filifiliga a le tagata lava ia, lea e faʻaitiitia ai le mamafa o galuega i le aufaigaluega lagolago.
E le gata i lea, o le lagolago tele a le Zendesk e mafai ai e kamupani ona fesoʻotaʻi ma tagata faʻatau i auala eseese, e aofia ai telefoni, imeli, talatalanoaga, faʻasalalauga lautele, ma faʻasalalauga i luga ole laiga. O lenei mea e fa'amaonia ai le sologa lelei ma le fa'aauauina o tagata fa'atau.
O loʻo i ai i le faʻavae ni meafaigaluega auʻiliʻili malosi e mafai ai e pisinisi ona aʻoaʻo atili e uiga i KPI lagolago, fiafia tagata faʻatau, ma le gaosiga o sui. O fa'ai'uga fa'atatau i fa'amaumauga ma fa'aauau pea le fa'aleleia o le tu'uina atu o auaunaga e mafai ona maua e nei au'ili'iliga.
O se poto masani faʻapitoa mo tagata faʻatau ma tagata faigaluega lagolago e faʻamautinoa e le tele o filifiliga faʻapitoa a Zendesk, lea e mafai ai e pisinisi ona faʻafetaui le tulaga i latou manaʻoga ma faʻailoga.
tau
O lo'o ofoina atu se fa'ata'ita'iga e leai se totogi ma fa'atauga fa'apitoa e amata mai i le $49/i le sooupu/masina (e pili i tausaga ta'itasi).
3. Pulega Au'aunaga a Jira
O le Jira Service Management o se fofo lauiloa ma sili ona fiafia i ai e tuʻu ai le taulaʻi malosi i faiga agile. O lenei fofo e aofia uma ai e maua ai le tele o vaega e faʻamoemoe e faʻaleleia faiga faʻatautaia o auaunaga IT.
O se faiga fa'ailoga malosi i le ogatotonu e mafai ai ona mata'ituina lelei ma fo'ia fa'alavelave, fa'afitauli, ma talosaga mo auaunaga.
E mafai e faʻalapotopotoga ona faʻaogaina le Jira Service Management e faʻautometi ai gaioiga masani, faʻagasologa, ma faʻatagaga, lea e faʻateleina ai le gaosiga ma faʻaitiitia ai tagata faigaluega.
Faatasi ai ma meafaigaluega faʻatasi, o le fofo e ofoina atu le faʻamaopoopoina ma le faʻavaveina o faʻafitauli e ala i le faʻalauiloaina o fesoʻotaʻiga lelei ma fefaʻasoaaʻi faʻamatalaga i tagata o le 'au.
Faʻaleleia atili le vaʻaia ma le faʻamaopoopoina i le va o le atinaʻe ma vaega IT e mafai ona maua e le Jira Service Management le tuʻufaʻatasia faʻatasi ma Jira software.
E tasi le va'aiga o galuega, fa'afitauli, ma galuega fa'atino e mafai ona maua e lenei tu'ufa'atasiga, lea e fa'amalosia ai le felagolagoma'i felagolagomai ma fa'afaigofie le tu'uina atu o auaunaga mai le amataga e o'o i le fa'ai'uga.
Jira Service Management e mafai ai e faʻalapotopotoga ona faʻaogaina auala faʻapitoa, faʻaleleia faiga faʻailoga ma faʻalavelave faʻafuaseʻi, faʻautometi galuega faifaipea, ma faʻalauteleina le galulue faʻatasi i le va o IT ma vaega atinaʻe, o mea uma ia o le a faʻaleleia ai le lelei atoatoa ma le faʻaogaina o latou faʻatautaia auaunaga IT.
tau
E mafai ona e amata fa'aaogaina e aunoa ma se totogi e o'o atu i le 3 sui ma le tau fa'apitoa e amata mai le $21 i le sui sooupu i le $63 i le masina.
4. Faiga fou
O le Freshservice ose faiga fou ole pulega ole IT e maua ai se auala vave, atamai, ma fa'aoga-tagata e fa'aonaponei au galuega IT. E mafai e faʻalapotopotoga ona faʻateleina le ROI, faʻamalosia le faʻaogaina lelei, ma tuʻuina atu faʻamatalaga mataʻina tagata faʻatau e ala i le faʻaogaina o le Freshservice.
Freshservice ofo atu se faʻavae tuʻufaʻatasia mo le pulega o auaunaga IT e faʻaleleia ai le vaʻaia o galuega, faʻaititia tau, ma faʻaleleia le faʻaogaina o pisinisi. Fa'atasi ai ma faiga fa'aautomatika ma leai ni tulafono, Freshservice e mafai ai e oe ona fa'aleleia le lelei o auaunaga ma alalaupapa silos.
O le fa'apipi'iina vave e mafai e le leai-code platform o le fofo, lea e lagolagoina e auaunaga femalagaiga ma tomai faʻapolofesa i luga o le laupapa, faʻamaonia se sologa lelei ma faʻafaigofie mo tagata faʻaoga le taliaina o le auaunaga tuʻuina atu.
E ala i feso'ota'iga toso-ma-pa'u e sefe ai le taimi ma taumafaiga, ole Freshservice's AI-powered enterprise platform e fa'amalosia ai pisinisi e fa'afaigofie galuega a'o fa'ateleina le gaosiga o tagata faigaluega ma tu'ufa'atasia le poto masani o tagata fa'atau.
O le Freshservice e mafai ai ona faʻaleleia le faʻalagolago, vave faʻaalia le mataala, tuʻuina atu o le poto masani a le au faʻatau, ma le felagolagomai faʻapitoa e puipuia ai le tele o faigata e ala i le tapunia o le va i le va o gaioiga ma le pulega o auaunaga.
O lo'o ofoina atu se mea aoga i le ServiceNow mo pisinisi o so'o se lapopo'a, pe o ni fa'alapotopotoga tetele po'o ni pisinisi fa'ateleina fa'alautele.
tau
Ole tau fa'apitoa ole fa'avae e amata ile €15/agent/month, pili i tausaga ta'itasi.
5. BMC Helix ITSM
O se tali fa'alagolago ile IT service management (ITSM), BMC Helix ITSM e tu'uina atu ai le tele o vaega fa'apitoa. E mafai e faʻalapotopotoga ona pulea lelei a latou auaunaga IT ma tuʻuina atu faʻamatalaga sili ona lelei mo tagata faʻatau ma BMC Helix ITSM.
O le faiga e aofia ai galuega faʻapitoa e aofia ai faʻamaumauga o faʻamaumauga o faʻamaumauga (CMDBs), suiga o le pulega, ma le puleaina o faʻafitauli. Faʻafitauli faʻafitauli e mafai ai ona maua ma faʻaleleia faʻafitauli faʻavae, faʻaitiitia le aʻafiaga o latou i luga o auaunaga IT.
O le lamatiaga o le faʻalavelaveina o auaunaga e faʻaitiitia e ala i le puleaina o suiga, lea e mafai ai ona faʻatonutonu ma lelei le taulimaina o suiga.
O se fa'aputuga tu'ufa'atasia o elemene fa'atulagaina o lo'o ofoina mai e le CMDB, e mafai ai ona iloa sa'o ma le taimi nei o aseta IT ma latou feso'ota'iga.
Faatasi ai ma ona tomai faʻaautomatika faʻatautaia AI, BMC Helix ITSM alu i luga ma tua atu o fofo ITSM masani. O le faiga e fa'atuputeleina ai le fa'atinoina o galuega e ala i le fa'autometi fa'agaioiga fai, fa'avavevave le fo'ia o fa'afitauli, ma le fa'aogaina Atamai fa'apitoa.
O le 'auʻaunaga a le tagata lava ia e tuʻuina atu ai i tagata faʻaoga le tomai e faʻatautaia ai faʻafitauli masani na o latou lava, faʻaitiitia lo latou faʻalagolago i fesoasoani IT ma faʻateleina le fiafia o tagata faʻaoga.
O le gafatia e faʻapipiʻi faʻatasi ai faiga eseese, faʻaoga, ma faʻamatalaga faʻamatalaga o le isi lea vaega ole BMC Helix ITSM. E ala i lenei feso'ota'iga, e fa'afaigofie ai galuega, fa'amalosia le fa'atumauina o fa'amaumauga, ma le fa'ai'uga faagasologa o masini ua mafai.
tau
E mafai ona e fa'ata'ita'iina e leai se totogi ma talosagaina se fa'atauga mo le tau.
6. SysAid ITSM
Ole malosi ole SysAid ITSM solution e maua ai e lau 'au ma le IT department le faʻateleina o le pulea ma le gafatia. E mafai e faʻalapotopotoga ona faʻaogaina le faʻaogaina o le kesi tautua e ala i le faʻaogaina o le SysAid ITSM e faʻafeiloaʻi ai i faigata ogaoga.
O se tulaga ofoofogia o foliga ma fofo o loʻo ofoina mai e le fofo, e mafai ai e tagata faʻaoga ona pulea lelei aseta, faʻatautaia talosaga le talafeagai, ma faʻatautaia galuega o le kesi ma le mautinoa ma le mafanafana.
E mafai ona e tumau i le pito i luga o lau taʻaloga faʻatautaia auaunaga IT e ala i le tuʻuina atu i lau aufaigaluega meafaigaluega latou te manaʻomia ma SysAid ITSM. E ofoina atu fa'auiga fa'aautomatika e fa'afaigofie ai galuega, fa'ataga lau 'au e taula'i i vaega taua ma fa'ateleina le gaosiga atoa e ala i le fa'ate'aina o fe'au fai fai.
SysAid ITSM e mafai ai ona faʻapipiʻi vave ona o lona faʻatulagaina faigofie ma le vave, faʻamautinoa e mafai ona e amata fiafia i ona lelei i le taimi lava lena.
E le gata i lea, o le fofo e maua ai le tele o filifiliga faʻatulagaina, faʻatagaina oe e faʻavasega SysAid e fetaui ma ou manaʻoga tulaga ese. I le faʻaaogaina o le SysAid ITSM, e mafai ona e faʻaleleia le poto masani o tagata faigaluega ma sui e ala i le ofoina atu o meafaigaluega faʻapitoa ma fesoasoani maualuga, e oʻo atu ai i le faʻavaveina o faʻafitauli.
O se pusa ITIL, faʻagasologa o masini, fesoʻotaʻiga lona tolu, faʻapitoa faʻapitoa, ma le pulega o auaunaga o nisi ia o vaega o le ITSM. E mafai ona e faʻaleleia le tuʻuina atu o auʻaunaga, faʻaoga lelei lou taimi, ma faʻanatinati faʻafitauli faʻafitauli e faʻaaoga ai le SysAid ITSM.
tau
E mafai ona e maua se fa'ata'ita'iga e leai se totogi o le tulaga ma talosagaina se fa'atauga mo le tau.
7. Laulau Auaunaga a Savili Solar
O le SolarWinds Service Desk o se faʻavae faʻavae ma AI-powered IT service management (ITSM) platform lea e faʻamoemoe e faʻamalieina le gaosiga ma faʻavavevave le fofoina o mataupu, tuʻuina atu le taimi vave i le tau.
O loʻo tuʻuina atu e le faʻavae se fausaga maeʻaeʻa ua saunia mo ITIL, faʻamaeʻaina ma modules mo faʻalavelave, tuʻuina atu, faʻamalolo, ma suiga o le pulega, faʻapea foʻi ma se faʻamaumauga faʻatulagaina faʻatulagaina (CMDB), faʻapitoa e fetaui ma au manaʻoga faapitoa.
Ole masini ole tulaga e taua tele mo le faʻavasegaina o tiketi, taʻavale, ma le faʻamaopoopoina, ma e mafai ai foʻi ona faʻaogaina auaunaga a le tagata lava ia ma se faʻavae malamalama fesoasoani, lea e faʻaleleia ai le lelei o galuega.
E ala i le faʻaopoopoina o le IT asset management (ITAM), lea e mafai ai ona faʻatautaia atoa le taamilosaga o le olaga o meafaigaluega, polokalama, laisene, konekarate, ma isi mea faʻatasi ai ma se tala faʻasolopito maeʻaeʻa, SolarWinds Service Desk e sili atu i le ITSM.
E le gata i lea, o le fausaga e aofia ai se lisi o auaunaga e mafai ai ona faʻaogaina faʻagasologa, gaioiga tusi, ma faʻatagaga mo le tele o matagaluega, e aofia ai HR, fale, ma tupe, ma faʻafaigofie ai ona tuʻuina atu auaunaga a tagata faigaluega.
SolarWinds Service Desk e tu'ufa'atasia ma isi polokalame, e pei o SolarWinds mata'ituina meafaigaluega ma ChatOps meafaigaluega galulue fa'atasi, e aunoa ma se fa'alavelave fa'afetai i API malolo ma so'otaga malolosi.
To lo'o tu'uina atu fo'i e ia fa'asalalauga lipoti fa'apitoa, fa'amalieina o tagata fa'atau (CSAT) fa'atatau, ma vaega o le mata'ituina o le maliliega (SLA), e tu'uina atu ai fa'amatalaga aoga e fa'aleleia ai le fa'aauauina pea ma fa'aleleia le tu'uina atu o auaunaga.
tau
E mafai ona e maua se fa'ata'ita'iga fua ole fa'avae ma tau fa'apitoa e amata ile $39/masina.
8. Ivanti Neuron
O se fofo malosi e fesoasoani ai i faʻalapotopotoga e faʻafouina a latou auala i le tuʻuina atu o auaunaga IT o Ivanti Neurons. Ivanti Neurons e mafai ai e faʻalapotopotoga ona ofoina atu le lalolagi-vasega auaunaga ma faʻaleleia taunuʻuga i la latou faʻalapotopotoga atoa ma le filifiliga e faʻapipiʻi i luga ole fale, i totonu o se siosiomaga faʻafefiloi, poʻo le ao.
O le fa'aogaina o galuega e fa'aleleia ai le gaosiga, tausisia, ma le saogalemu e ala i le fa'ate'aina o galuega tau tusi lesona.
Ivanti Neurons mo ITSM e tuʻuina atu le fetuutuunaʻi ma le faʻaogaina e fetaui ma ou manaʻoga faʻapitoa pisinisi, pe e te manaʻomia se IT helpdesk/support ticket solution pe manaʻomia le faʻaaogaina o faʻataʻitaʻiga faʻatautaia o auaunaga ITIL.
O lenei fofo e taulaʻi i le faʻaleleia o le faʻamalieina o tagata faigaluega i luga o le laupapa, faʻaititia le faʻateleina, ma le faʻavavevaveina o faʻafitauli. I le faʻaitiitia o le faʻalagolago i punaoa tau atinaʻe, Ivanti Neurons faʻateleina le gaosiga.
E mafai e 'au ona faʻatulagaina faʻagasologa ma fesoʻotaʻiga faʻaoga e faʻaaoga ai ona uiga leai-code faʻafetai i lona faʻaoga faigofie toso-ma-paʻu. Faatasi ai ma le faʻaititia o le tau atoa o le umiaina, e faʻaleleia ai foi le faʻamalieina o tagata faʻatau ma le saoasaoa i le tau.
E mafai e faʻalapotopotoga ona faʻafaigofie le tuʻuina atu o auaunaga, faʻasaoina tau, ma faʻaleleia le poto masani a tagata faʻatau ma le fesoasoani a Ivanti Neurons.
tau
E mafai ona e maua se fa'ata'ita'iga e leai se totogi o le tulaga ma talosagaina se fa'atauga mo le tau.
9. Taulaʻi Laʻititi
O le Micro Focus e maua ai se oloa ITSM atonu o se mea manaia i le ServiceNow i le fesoasoani i pisinisi e faʻavavevave suiga numera. O le Micro Focus e tuʻuina atu i 'au se tali malie ma aoga ITSM, e mafai ai ona latou taulaʻi i le ausiaina o latou sini.
Ua iloa e Micro Focus o le manuia o kamupani e faalagolago i le gafatia e pulea lelei ma faʻafouina faiga IT. O foliga pito sili ona lelei o le fausaga e fesoasoani e faʻaitiitia ai le lavelave, puipuia mai faʻafitauli, ma puipuia ai le taugata.
O le Fale Fa'akomepiuta, o se fa'ata'ita'iga tu'uina atu e fa'afouina suiga fa'atekinolosi e ala i le tu'uina atu o se auala fou e fa'aleleia atili ai galuega fa'apisinisi, o se mea mata'ina.
O le Micro Focus e tuʻuina atu i 'au IT ma punaoa latou te manaʻomia e fausia ai le lelei fa'aoga poto masani, faia ni fofo fou, ma fa'alauiloa auaunaga fou e ala i le tu'uina atu o faiga toe fa'aaogaina ma mea faigaluega toe fa'aaogaina.
E ala i le faʻavaeina o pulega tutusa, aveese faʻasologa o meafaigaluega, ma faʻaleleia le tomai faʻapitoa, o le faʻatinoina o se fale gaosi numera e faʻateleina ai le lelei ma le aoga.
O le Micro Focus e tuʻuina atu le OPTIC platform, lea e faʻaliliu ai le IT i se nofoaga autu o le atamai faʻaonapo nei, e faʻafaigofie ma tuʻufaʻatasia faiga IT. O le OPTIC platform e tuʻuina atu ai i faʻalapotopotoga le malosi e faʻatumauina ai le faʻaogaina o le ao aʻo faʻafaigofie galuega ma maua mai auʻiliʻiliga faʻapitoa e ala i le faʻaogaina o meafaigaluega atamai ma faiga faʻapisinisi sili ona lelei.
E mafai e pisinisi ona fa'agasolo a latou taumafaiga fa'atekinolosi, fa'afaigofie galuega, ma iloa atina'e gafataulimaina ma le fesoasoani a le Micro Focus 'ITSM solution.
tau
Fa'amolemole fa'afeso'ota'i le 'au mo lona tau.
10. atera
O le Atera o se faʻavae atoatoa na fausia e tuʻuina atu ai i tagata tomai faapitoa IT avanoa, vaʻaia, ma pulea a latou fesoʻotaʻiga ma masini i soʻo se mea latou te i ai.
E ala i le tuʻuina atu o le tele o vaega o foliga i luga o se faʻavae tuʻufaʻatasia e tasi, o lenei fofo faʻapipiʻi uma e fesoasoani i 'au IT e sili atu ona lelei ma vave.
E mafai ona e fa'atautaia vaega uma o la latou fa'agaioiga IT ma Atera, e aofia ai le fa'atonutonuina o le patch, fa'aautomatika IT, fa'amatalaga manino, fa'aaliga, kesi fesoasoani, tiketi, ma feso'ota'iga fa'apitoa ma fa'aoga lauiloa.
E mafai e tagata faigaluega IT ona faʻasaoina le taimi ma suʻesuʻe avanoa fou faʻaautomatika faʻafetai i le fesoʻotaʻiga a Atera ma Open AI, lea e faʻaleleia atili ai ona gafatia ma faʻafaigofie ma vave le fatuina o tusitusiga ma le faʻatinoina.
E mafai e tagata fa'aoga ona amata fa'aogaina le fa'avae i le taimi lava lea ona o lona vave ma le faigofie i luga ole fa'asologa.
E fesoʻotaʻi le faʻavae ma le tele o fofo faʻapipiʻi, e aofia ai Bitdefender, Open AI, Acronis, ma isi, ma o loʻo i ai faʻataʻitaʻiga faʻatautaia o le IT e fesoasoani e foia faʻafitauli aʻo leʻi ogaoga.
E mafai e le aufaigaluega a le IT ona faʻatautaia lelei galuega mai soʻo se nofoaga faʻafetai i le mataʻituina mamao ma le faʻatonuga. O lo'o tu'uina atu fo'i e le fa'avae le malosi o au'ili'iliga ma se telefoni feavea'i, fa'amautinoa o lo'o maua e tagata faigaluega IT alagaoa latou te mana'omia e fa'amanuiaina ai o latou tulaga.
tau
E mafai ona e faʻataʻitaʻiina le faʻavae ma lona 30-aso faʻataʻitaʻiga saoloto ma tau faʻapitoa e amata mai i le $149 / mo le tekinisia / masina (e pili i tausaga taʻitasi).
iʻuga
I le faaiuga, o le meafaigaluega ITSM saʻo e tatau ona filifilia ma le faʻaeteete, ma amanaʻia manaʻoga ma manaʻoga o faʻalapotopotoga taʻitasi. O kamupani uma lava e eseese ma e eseese sini, o lea e leai se auala faʻaoga lautele.
O le mauaina o le fofo lelei mo latou mana'oga o le pulega o auaunaga IT e mana'omia ai le au faitau e iloilo ma le toto'a filifiliga ua ofoina atu.
E mafai e faʻalapotopotoga ona taunuu i se filifiliga faʻapitoa e fetaui ma o latou faʻamoemoega tulaga ese ma faigata e ala i le suʻesuʻeina o uiga, foliga, ma malosiaga o fofo taʻitasi.
Tuua se tali